Drainage or Runoff
4177 N Stone Mill RD
- Case Date:
- 1/9/2026
The water in Griffy Creek behind this property is incredibly murky today - opaque and greenish grey and a couple new items of garbage have appeared on the far bank. The level is high and the water is flowing swiftly, and it seems less cloudy coming in under the road from the dog park. There were a dozen ducks and a heron frolicking in the clearer, cold water less than a month ago.
Traffic Suggestions
431 E 10th St
- Case Date:
- 9/26/2025
Yesterday (Thursday 25 Sept) at 5:15pm, a Ford Bronco turned *North* (left) onto Dunn from 10th Street (against the one-way direction), traveled north at a high rate of speed several blocks, and then pulled into the parking lot of 820 N. Dunn. During this illegal maneuver, another car that was traveling south on Dunn (the correct direction) had to pull over to avoid a collision. The driver might not have known he was committing a violation because that intersection is not clearly marked "Do Not Enter". Maybe a sign should be put up there to make sure that careful drivers know it is one-way.
- Case Date:
- 10/24/2025
Hello!
For accessibility purposes I am requesting a permanent trail marker on the rail trail pictured. It can be challenging for some individuals to navigate to the entrance and exit of the rail trail pictured. This entrance is behind 433 w somersbe, however I am requesting a marker on the public trail to denote what portion this is on the trail. It would be greatly appreciated if this marker included large characters for the visually impaired.
I appreciate your review of this request and consideration.
Thank you.
- Case Date:
- 10/17/2025
Hi, I requested the removal of a tree near my house and was hoping for an update, that was ticket #203710. Thanks!!
- Case Date:
- 8/5/2025
Mike Frey - 317-727-3371
Mike is the owner of Bub's on the corner of 9th Street and N. Morton. The last parking spot on 9th street before you hit Morton has been turned in to a handicap space. According to Mike this space is on a hefty incline that was once riddles with pot holes. He stated that it is smooth, but that it is not an accessible space by any means being on a hill. He would like someone to reach out to him. Thank you!
Parks & Rec Buildings
4FQM+VX Bloomington
- Case Date:
- 1/7/2026
It seems the street lamps in the Winslow Sports complex and along the eastern side of the walking path are either not working or off on their timer. Thanks!
Fire Hazards
500 S Park Ridge RD
- Case Date:
- 5/6/2025
Broken landscaping light across from the bus stop.
Water Utility Billing Problems
503 W Hoosier Ct Ave
- Case Date:
- 11/17/2025
We live in Hoosier Court Apartments, Unit HC 503, managed by Hunter Bloomington Properties, and we are reporting an unresolved water issue that has caused extreme billing and financial hardship.
At the end of August and beginning of September, the water system for the entire Hoosier Court community malfunctioned. During the repair, the leasing company’s maintenance workers intentionally released a large amount of water from the pipeline located directly in front of our unit. This caused significant water wastage outside our home, completely outside our control.
Before this incident, our average water bill was around $170. Immediately afterward, our bills increased to:
$250 for August
$936 for September
$922 for October
We contacted the leasing office multiple times by phone, email, messages, and about seven in-person visits. They delayed responding and eventually offered only a $550 refund, even though the excess charges for September alone were around $850–$900, leaving $300 still unresolved. For October, they told us they “cannot promise anything” and have provided no solution.
To verify the issue, we contacted City of Bloomington Utilities, who gave us access to a usage portal. The portal shows our line is using about 50 gallons per hour continuously, which the city confirmed is not possible for normal residential use and indicates an ongoing leak/outflow in the line connected to our unit—not inside our apartment.
Despite this, the leasing company insists there is “no leak,” will not fully reimburse us, and has not addressed the problem. As a result, we are being charged around $1000 per month for water we did not use and cannot afford.
We are requesting HAND’s assistance because the issue is occurring outside our unit in infrastructure maintained by the leasing company, and all attempts to resolve it directly have failed.
Blocked Street
516 N Fess AVE
- Case Date:
- 12/21/2025
Retaining wall collapsing, several large stones in sidewalk. Area is dark at night. Dangerous trip hazard.
Parking Garages
519 W 4th ST
- Case Date:
- 12/13/2025
I don’t think I paid my ticket when I left the 4th street parking garage. I don’t want the bill to keep climbing.