Case Date:

9/26/2025

Yesterday (Thursday 25 Sept) at 5:15pm, a Ford Bronco turned *North* (left) onto Dunn from 10th Street (against the one-way direction), traveled north at a high rate of speed several blocks, and then pulled into the parking lot of 820 N. Dunn. During this illegal maneuver, another car that was traveling south on Dunn (the correct direction) had to pull over to avoid a collision. The driver might not have known he was committing a violation because that intersection is not clearly marked "Do Not Enter". Maybe a sign should be put up there to make sure that careful drivers know it is one-way.

Case Date:

10/24/2025

Hello! For accessibility purposes I am requesting a permanent trail marker on the rail trail pictured. It can be challenging for some individuals to navigate to the entrance and exit of the rail trail pictured. This entrance is behind 433 w somersbe, however I am requesting a marker on the public trail to denote what portion this is on the trail. It would be greatly appreciated if this marker included large characters for the visually impaired. I appreciate your review of this request and consideration. Thank you.

Case Date:

5/9/2025

Cover to my main H2O shutoff at the street apparently was buried by dirt when they installed the fiber box on the SW corner of my lot. Today I was Unable to locate cover without metal detector to keep the vegetation clear of it. I have a plumbing project coming up that I’ll need to shut off the water at the street this summer. Thank you for your assistance with this matter.

Case Date:

10/17/2025

Hi, I requested the removal of a tree near my house and was hoping for an update, that was ticket #203710. Thanks!!

Case Date:

8/5/2025

Mike Frey - 317-727-3371 Mike is the owner of Bub's on the corner of 9th Street and N. Morton. The last parking spot on 9th street before you hit Morton has been turned in to a handicap space. According to Mike this space is on a hefty incline that was once riddles with pot holes. He stated that it is smooth, but that it is not an accessible space by any means being on a hill. He would like someone to reach out to him. Thank you!

Case Date:

11/21/2025

There is a piece of metal in a tree sways in the wind, a potential hazard for people and vehicles off That Road just west of Rogers. There are two smaller pieces in the greenery south of this location one before the roundabout on the trail and one west of it toward Victor Pike.

Case Date:

5/18/2025

Multiple potholes in this stretch of Lincoln, ranging from the size of a tea plate to a dinner plate. Bikers in the bike lane have to enter the car lane to avoid them. The road is also covered in gravel and debris from construction on a nearby apartment.

Case Date:

5/6/2025

Broken landscaping light across from the bus stop.

Case Date:

11/17/2025

We live in Hoosier Court Apartments, Unit HC 503, managed by Hunter Bloomington Properties, and we are reporting an unresolved water issue that has caused extreme billing and financial hardship. At the end of August and beginning of September, the water system for the entire Hoosier Court community malfunctioned. During the repair, the leasing company’s maintenance workers intentionally released a large amount of water from the pipeline located directly in front of our unit. This caused significant water wastage outside our home, completely outside our control. Before this incident, our average water bill was around $170. Immediately afterward, our bills increased to: $250 for August $936 for September $922 for October We contacted the leasing office multiple times by phone, email, messages, and about seven in-person visits. They delayed responding and eventually offered only a $550 refund, even though the excess charges for September alone were around $850–$900, leaving $300 still unresolved. For October, they told us they “cannot promise anything” and have provided no solution. To verify the issue, we contacted City of Bloomington Utilities, who gave us access to a usage portal. The portal shows our line is using about 50 gallons per hour continuously, which the city confirmed is not possible for normal residential use and indicates an ongoing leak/outflow in the line connected to our unit—not inside our apartment. Despite this, the leasing company insists there is “no leak,” will not fully reimburse us, and has not addressed the problem. As a result, we are being charged around $1000 per month for water we did not use and cannot afford. We are requesting HAND’s assistance because the issue is occurring outside our unit in infrastructure maintained by the leasing company, and all attempts to resolve it directly have failed.

Case Date:

11/14/2025

Unsafe hoarding cockroachs and bedbugs