Case Date:

8/29/2025

Unusual tasting water for the past two days. Tastes like chemicals.

Case Date:

9/3/2025

Water is coming out of the faucet yellow this morning. It is also yellow coming out of the garden hose. What is causing this? I am concerned it is unsafe to use.

Case Date:

9/3/2025

Water is brown from faucet, toilet water also unclear.

Case Date:

9/5/2025

The water coming out of my faucets is brown (and getting browner). I don’t know if this is a utilities issue or a water quality issue.

Case Date:

10/3/2025

Rusty water has been coming through the pipes since September 30. We noticed it when we turn on the water

Case Date:

12/17/2025

Water is cloudy to the point it looks gray a the longer you let it run it just gets worse. Is there an issue an I'm not comfortable drinking or cooking with the quality of water

Case Date:

1/7/2026

I don’t know if I am contacting the correct department. We walked by a retention pond and huge drainpipe on Buick-Cadillac Dr. A foul-smelling odor, smelling like potent bubblegum, grew in odor and started taking our breath away. I was reminded of a similar odor emanating from an Eli Lilly plant on the south side of Indianapolis. Should this water area in the midst of commercial activity be analyzed? We don’t wish to breathe in toxic fumes.

Case Date:

1/2/2018

water meter is frozen, homeowner has checked the pipes throughout the home.

Case Date:

2/2/2018

Hello, My name is William Castana, I am a billing specialist with Ecova, Inc., I am writing you to inquire about missing invoices for the listed customer numbers 200410-001 and 13138-004If you could please forward any unpaid invoices to me for processing. If you need anything further from me, please let me know. My phone number is 866.322.4547 ext.7233, and I am available from 7-3:30 PST.

Case Date:

2/7/2018

yes I received a note on my door that I had used 25,000 gallons of water and I need to contact the utilities and so I did and they said the meter showed that and I should contact a plumber so I did paid a plumber to come out and he spent four hours at my house and he found no leaks but to be safe he put new flaps and supplies in out toilets and now not only am I out the money for a plumber but also they want me to pay these high water bills I am on a fixed income and there is no way I can do this so what can we do about this