Case Date:

12/24/2025

Pothole where the asphalt and concrete meet in the westbound lane.

Case Date:

11/24/2025

The upper line in this photo is a Duke Energy line with a half dozen shoes hanging off it and is a threat to power service in my neighborhood. Please ask Duke to remove them.

Case Date:

12/17/2025

Pothole on eastbound lane of Azalea at Erin Ct. Next to median

Case Date:

12/16/2025

On East Third in front of Smoke Time. The utility cut in the street was covered with asphalt but the asphalt is now peeling in the cold and the utility cut is open and may damage someone’s tires. A cone or warning sign would be helpful until it is warm enough to fix this issue. Thanks!

Case Date:

12/27/2025

Street light at intersection of E Deckard Drive and E Kinser Drive in the Eastern Heights neighborhood cycles on and off leaving the intersection unlit at times.

Case Date:

12/18/2025

Street lights on the following corners are out. Kennedy and S Burks, Willow Ct. And Kennedy, and E Burks and S Walnut springs drive

Case Date:

12/18/2025

The street light is out at this location.

Case Date:

12/17/2025

Snow and ice cover this corner on both streets. The snow stopped falling on Saturday and it’s Wednesday morning. Please do a better job of enforcing the ordinance. And please clear the alleys where they intersect with sidewalks. Sidewalks are part of our transportation system. Please treat them like streets. Thanks.

Case Date:

4/19/2024

To whom it may concern, The following describes multiple code violations from Chandler Automotive that I noticed/experienced during the process of retrieving my towed car from their site. I have video/audio evidence of the violations, and I would prefer if someone reached out to me so I can submit these as proof. It will only allow me to upload images through this submission form. Thank you: BMC 4.32.140(b): Called the number at around 5:30pm to ask to retrieve car, employee stated that she will not be able to get my car until about 9:30/10pm. This is in violation of part 1 of section B, as well as violation of part 2 of section B, since this was well outside the sixty minutes. I recorded the phone call where the employee told me 10pm. Please reach out if you would like this evidence. BMC 4.32.140(f): The invoice, see attached, is not itemized correctly pursuant to the requirements of I.C. 24-14-5-1. The invoice is missing/incorrectly accounted for the following: - I.C. 24-14-5-1(4)(D) - No VIN number. - I.C. 24-14-5-1(4)(C) - No year. - I.C. 24-14-5-1(5) - License plate # is incorrect. - I.C. 24-14-5-1(C) - No explanation is given for the additional charges incurred, which is required here. BMC 4.32.130(a)(2) - The company attempted to charge me $185 for the tow. One $25 charge being a go jack fee, and the other being a dollies fee. Since a go jack fee is a special fee, the total for those should not be $50 according to the code, but a maximum of $25. They corrected this upon me providing them a copy of the code. However, I have audio recording of them attempting to charge me that amount, and being unable to explain these additional charges. BMC 4.32.120(a) - As stated above, the towing company failed to comply with applicable state law in the invoice. BMC 4.32.120(e) - The vehicle was not able to be claimed upon calling at 5:30pm on 4/18/2024. Please reach out for a copy of the evidence as I am not able to upload it here. These laws were created by the legislature with the intention to be construed strictly due to the stated purpose of this chapter being to protect the public from unconscionable practices (BMC 4.32.010). Please reach out to me if you have any additional questions. I plan on following up in fourteen (14) days if I have not heard back from the city on this matter by that time. Thank you for taking the time to read this complaint, and I appreciate your enforcement of the laws of our wonderful city. Respectfully, Matt Shelton

Case Date:

12/19/2025

Citizen called to report that his recycling was picked up today but not his trash. He said his neighbor's trash was picked up. He would like a call back to confirm if the driver will be coming by today to collect.