Case Date:

12/28/1999

Mr. Ashba stated that he tried Thursday and Friday (12/23 &12/24) to contact Insight, with no response. Mr. Ashba stated that the voice mail did not answer, the phone just rang. Mr. Ashba's complaint is that he purchased a new VCR plus and according to the owners manuel he must contact the cable company for the channel codes. Mr. Ashba has been disconnected for nonpayment for 11 months. Customer service reps. helped him get his VCR set up and explained that there is a 24 hour answering service.

Case Date:

12/29/1999

Missed pick-up/trash

Case Date:

12/29/1999

Other/Other: Failed to put his trash out the night before, but wondered if we could find the time to pick it up?

Case Date:

12/29/1999

Other/trash: Put her trashout a day late thinking that there would be a one day delay, due to Holiday.

Case Date:

12/29/1999

Other/trash: Failed put trash out and wondered if could swing by and pick it up?

Case Date:

12/29/1999

Crack in street with water coming up.

Case Date:

12/29/1999

Mr. Resch stated that his cable reception is terrible and has been for some time. Mr. Resch stated that he did not receive a satisfactory response when speaking to customer service. Mr. Resch stated that repair would not be able to come to his home for more than one week and was given a 4 hour timetable for service. March 6,2000: Tech crews worked on the feeder line in Clairmont Place and fixed the problem. A service rep verified this with Mr. Resch.

Case Date:

12/29/1999

Storm inlets stopped up.

Case Date:

12/29/1999

Mr. Chance stated that the new channels have very poor reception. Mr. Chance stated that many of his neighbors have complained of poor reception. Mr. Chance feels that it is terrible that you have to wait for a week for service. Mr. Chance's complaint is long standing problems and long delays for repair. He was contacted on January 3, 2000 by a customer service rep., technicians worked on the feeder line that services Clairmont Place, and Mr. Chance reported that the dignal had cleared up.

Case Date:

12/29/1999

Missed pick-up/trash: