Case Date:

11/17/2025

We live in Hoosier Court Apartments, Unit HC 503, managed by Hunter Bloomington Properties, and we are reporting an unresolved water issue that has caused extreme billing and financial hardship. At the end of August and beginning of September, the water system for the entire Hoosier Court community malfunctioned. During the repair, the leasing company’s maintenance workers intentionally released a large amount of water from the pipeline located directly in front of our unit. This caused significant water wastage outside our home, completely outside our control. Before this incident, our average water bill was around $170. Immediately afterward, our bills increased to: $250 for August $936 for September $922 for October We contacted the leasing office multiple times by phone, email, messages, and about seven in-person visits. They delayed responding and eventually offered only a $550 refund, even though the excess charges for September alone were around $850–$900, leaving $300 still unresolved. For October, they told us they “cannot promise anything” and have provided no solution. To verify the issue, we contacted City of Bloomington Utilities, who gave us access to a usage portal. The portal shows our line is using about 50 gallons per hour continuously, which the city confirmed is not possible for normal residential use and indicates an ongoing leak/outflow in the line connected to our unit—not inside our apartment. Despite this, the leasing company insists there is “no leak,” will not fully reimburse us, and has not addressed the problem. As a result, we are being charged around $1000 per month for water we did not use and cannot afford. We are requesting HAND’s assistance because the issue is occurring outside our unit in infrastructure maintained by the leasing company, and all attempts to resolve it directly have failed.

Case Date:

11/17/2025

We have mold in our unit, the property management company is not taking proper actions to get rid of it, they said they are just going to clean it with dawn and water, I work for a property management company and this is not the correct way to handle it, I have informed my leasing office that they are NOT to enter my unit!

Case Date:

11/17/2025

No water

Case Date:

11/15/2025

Water is off

Case Date:

11/14/2025

Traveling north on Lower Cascades Park Rd., just north of the entrance to IMI Concrete, there is a traffic hazard on the northbound lane. For several weeks I have noticed water coming down the hill and spilling onto the road. Normally this would not be so much an issue, but it is now washing newly-fallen leaves from the hillside's trees onto the roadway as well, making it a slippery stretch of road. As there are leaves on the hillside all the time, it's potentially hazardous, but moreso now. Where is this water coming from? It's not seen on other parts of the roadway, but has been consistently here the past few weeks I've traveled it. Thanks for investigating!

Case Date:

11/14/2025

The water meter manhole cover by this address is not properly closed.

Case Date:

11/14/2025

Big hole in ROW around water meter. Very close to main gas line running under sidewalk, but the utilities have not been marked. Seems like there is a State law requiring diggers to contact 811 to locate. https://indiana811.org/resources/full-law/

Case Date:

11/13/2025

Storm water grate at SE corner of Maxwell Lane/Highland Avenue is blocked.

Case Date:

11/10/2025

I work at Bunger & Robertson downtown and we just had someone come in and say that it looked like there was a water main break on the corner of 3rd and College.

Case Date:

11/6/2025

Neither my husband nor I received notification of the water main break last night that lead to no running water for several hours. We went to update our contact information from the website https://bloomington.in.gov/utilities, but the following "Customers update their contact information electronically" doesn't work. https://bton.in/cbu24?fbclid=IwZXh0bgNhZW0CMTAAAR23Jyw13G9sLmcf1i9zU1qC5HNrFGVLc4HxDKBsjzCa9YwNwP6TWE3iysw_aem_X1E7yHOoSJNCE-K8X5w3lw It goes to a google drive page that says "We're sorry. You can't access this item because it is in violation of our Terms of Service."