Case Date:

4/19/2024

To whom it may concern, The following describes multiple code violations from Chandler Automotive that I noticed/experienced during the process of retrieving my towed car from their site. I have video/audio evidence of the violations, and I would prefer if someone reached out to me so I can submit these as proof. It will only allow me to upload images through this submission form. Thank you: BMC 4.32.140(b): Called the number at around 5:30pm to ask to retrieve car, employee stated that she will not be able to get my car until about 9:30/10pm. This is in violation of part 1 of section B, as well as violation of part 2 of section B, since this was well outside the sixty minutes. I recorded the phone call where the employee told me 10pm. Please reach out if you would like this evidence. BMC 4.32.140(f): The invoice, see attached, is not itemized correctly pursuant to the requirements of I.C. 24-14-5-1. The invoice is missing/incorrectly accounted for the following: - I.C. 24-14-5-1(4)(D) - No VIN number. - I.C. 24-14-5-1(4)(C) - No year. - I.C. 24-14-5-1(5) - License plate # is incorrect. - I.C. 24-14-5-1(C) - No explanation is given for the additional charges incurred, which is required here. BMC 4.32.130(a)(2) - The company attempted to charge me $185 for the tow. One $25 charge being a go jack fee, and the other being a dollies fee. Since a go jack fee is a special fee, the total for those should not be $50 according to the code, but a maximum of $25. They corrected this upon me providing them a copy of the code. However, I have audio recording of them attempting to charge me that amount, and being unable to explain these additional charges. BMC 4.32.120(a) - As stated above, the towing company failed to comply with applicable state law in the invoice. BMC 4.32.120(e) - The vehicle was not able to be claimed upon calling at 5:30pm on 4/18/2024. Please reach out for a copy of the evidence as I am not able to upload it here. These laws were created by the legislature with the intention to be construed strictly due to the stated purpose of this chapter being to protect the public from unconscionable practices (BMC 4.32.010). Please reach out to me if you have any additional questions. I plan on following up in fourteen (14) days if I have not heard back from the city on this matter by that time. Thank you for taking the time to read this complaint, and I appreciate your enforcement of the laws of our wonderful city. Respectfully, Matt Shelton

Case Date:

8/24/2019

Lacking accessible sidewalk ramps in Sherwood oaks neighborhood.

Case Date:

8/30/2025

The north-west Conner of the metal plate sticks up enough that I could cause a bike rider a problem if they didn’t spot it…say at night.

Case Date:

8/28/2025

Constant flow of students crossing creating traffic jam

Case Date:

8/22/2025

Tree that was damaged years ago in front of JL Waters. Lim needs to be removed. I’m taking this from the top of my building at 107 North College.

Case Date:

6/25/2018

There are several city tree's growing out of the side walk that are touching the building at 108 East 6th street that need to be trimmed back.

Case Date:

7/15/2025

A food truck is always parked at this location, I guess if they keep the meter fed I have no issues but if the meter is not fed they are taking a parking space away from people who could use it.

Case Date:

9/1/2025

For over a month there has been what appears to be excessive trash along the driveway.

Case Date:

9/1/2025

Large pile of mulch has been in the front yard along the street for several months, weeds and mold are growing in the pile. This occurs yearly.

Case Date:

1/11/2023

There is a syringe along the road about half way between 6th and 7th on Oak street. It is right across the street from the very large sycamore tree on the west side.