Case Date:

12/16/2025

no water to entire building at address 3093 S Rogers St, Bloomington IN 47403

Case Date:

12/14/2025

Auto pay failure. I am signed up for Auto Pay. Every time I log in to my account, it says I am signed up for Auto Pay. But the city keeps failing to collect that Auto Pay payment and charging me late fees for bill that are approved to Auto Pay. If someone can address this matter, I would appreciate it.

Case Date:

11/17/2025

We live in Hoosier Court Apartments, Unit HC 503, managed by Hunter Bloomington Properties, and we are reporting an unresolved water issue that has caused extreme billing and financial hardship. At the end of August and beginning of September, the water system for the entire Hoosier Court community malfunctioned. During the repair, the leasing company’s maintenance workers intentionally released a large amount of water from the pipeline located directly in front of our unit. This caused significant water wastage outside our home, completely outside our control. Before this incident, our average water bill was around $170. Immediately afterward, our bills increased to: $250 for August $936 for September $922 for October We contacted the leasing office multiple times by phone, email, messages, and about seven in-person visits. They delayed responding and eventually offered only a $550 refund, even though the excess charges for September alone were around $850–$900, leaving $300 still unresolved. For October, they told us they “cannot promise anything” and have provided no solution. To verify the issue, we contacted City of Bloomington Utilities, who gave us access to a usage portal. The portal shows our line is using about 50 gallons per hour continuously, which the city confirmed is not possible for normal residential use and indicates an ongoing leak/outflow in the line connected to our unit—not inside our apartment. Despite this, the leasing company insists there is “no leak,” will not fully reimburse us, and has not addressed the problem. As a result, we are being charged around $1000 per month for water we did not use and cannot afford. We are requesting HAND’s assistance because the issue is occurring outside our unit in infrastructure maintained by the leasing company, and all attempts to resolve it directly have failed.

Case Date:

11/1/2025

New Renters using grassy public park as parking lot, Well beyond 723 w Allen st. properly line

Case Date:

10/27/2025

These abandoned non functioning cars continue to be an issue since my last report.There are now6-7 cars parked in the backyard and the drive way. My attached photo is of a derby car that he worked on usually at night. Between the noise and the junk we have had enough.

Case Date:

10/17/2025

Hi, I requested the removal of a tree near my house and was hoping for an update, that was ticket #203710. Thanks!!

Case Date:

10/16/2025

At the S Highland / E 2nd St 4 way intersection I have within one week noticed four vehicles that have not obeyd the STOP signs on E 2nd street going east and west. Maybe the big tree in the north east corner needs to be trimmed a little? Or put up a pre warning sign of an upcoming four way STOP?

Case Date:

10/13/2025

Excessive growth blocking sidewalk on both sides of the street

Case Date:

10/10/2025

Need street-surface traffic direction arrows painted in the 2 lanes of S. Clarizz heading north. I have seen people make the right-hand lane into a left-hand turn onto East 3rd St. Please see pic of suggested arrows. The yellow marks are the direction available besides a right turn. Tx!

Case Date:

10/7/2025

Construction project that was set to begin 8/20/25 started out of nowhere on 10/6/25, putting Rogers to northbound traffic only. If you do try to go northbound, there is to be a flagger at the Novo Nordisk entrance, but this morning there was not one. Traffic backed up going northbound, and traffic was still coming southbound. Thus, things were at a standstill as there was no flagger from Crider & Crider (company logo I noticed on trucks) to direct traffic. Would like to know when this project will last as it didn't start on time and there was no notice that the southbound lane would be completely closed, even to those of us who live in the area.