Blocked Sidewalk
201 S Jefferson ST
- Case Date:
- 10/29/2018
The pedestrian walk between Jefferson and Roosevelt where Fourth St. would be if it continued between these two streets is partially blocked at the Jefferson end by vegetation, including a young redbud tree. I reported this about a month ago, and nothing has been done. Could someone at least please tell me if and when the walk is going to be cleared, and if not, why not? As far as I know, it's a public walkway.
Street Lights
3362 N Valleyview DR
- Case Date:
- 10/29/2018
Street light out at pedestrian pathway to North High School requiring students to walk down scary path in dark.
Traffic Suggestions
2621 N Kinser PIKE
- Case Date:
- 10/29/2018
Sign indicating turn and reflective lights desperately needed. Two cars have gone of road at this same turn in last two months. Woman was trapped for over 24 hours on over incident. Second incident took down a utility pole which is still down.
Recycling
1912 N Maxine RD
- Case Date:
- 10/30/2018
carts should be 4 feet apart
Recycling
1916 N Maxine RD
- Case Date:
- 10/30/2018
cart should be 4 feet apart
Recycling
3101 N Kinser PIKE
- Case Date:
- 10/30/2018
carts should be 4 feet apart
Traffic Related Complaints
228 S Maple ST
- Case Date:
- 10/30/2018
Caller reported that stop signs at the corner of 3rd and Maple (traveling west on 3rd) are blocked by trees.
Traffic Related Complaints
700 N Washington ST
- Case Date:
- 10/30/2018
Missing street sign from NE corner of Cottage Grove and Washington.
Parking Meters and Citations
103 N College AVE
- Case Date:
- 10/31/2018
Meter A01 accepts some change without adding appropriate time to the meter. Normally I wouldn't care, but it ate a quarter of the funds entered shorting me 15 minutes which in turn landed me a parking ticket, so now I'm paying $20 for 10 minutes of time.
Btw, you are apparently stealing Google Maps functionality (see screen capture showing "developer mode")
Website & Web Services Feedback
132 N Lexington DR
- Case Date:
- 11/1/2018
Thank you for including staff on the announcement of this update. The interface is really clean and straight forward. I have included some of my suggestions and feedback from using the system below.
I just tried out the newly revised uReport system search box with terms for the most common issues facing our neighborhoods - and things I hear all the time. I got zero results for the following terms: dog, cat, deer, tree, car, noise, loud, park, car, and neighbor. I got hits for trash, abandoned, and sidewalk. I regularly direct neighbors to use the uReport system - but I'm not sure I would if they are not able to search for what they need. I would need to tell them to go to uReport and then click on Hazards, then Animal Control, etc. That seems like they are back at the will of our internal categorization. So why not go directly to the Animal Control?
Is there a way to add more search term tags to the major categories included? It was really discouraging as a searcher to have 0 results for something as common as dog or tree or noise - all very common issues in neighborhoods and dealt with by official depts or programs of the City.
I ended up clicking around in several of the designated circles to attempt to find how those issues would be categorized by this system - with only some success. I don't think my neighbors would spend time on the doing that.
Keywords would help a lot. I thought the original uReport had that feature.
I would also suggest that once the category is located, that the first thing you request is the issue or complaint, and not the contact info - especially since that is optional. Landing on that page did not feel like I had found what I was looking for - a way to voice my concern. I had two more clicks before I felt assured that I was in the right place. The system also did not correctly indicate my location - and that was another 30 seconds of trying to orient myself on the map and click and drag the indicator to my address.
Could you reverse that intake process? Photo and issue first, then location, then optional contact info? Seems more intuitive to me as the submitter.
I was not able to override the map to type in my location without clicking the X on the location bar. And when I did that, both the map and the "Next" button disappeared, leaving me in limbo. The only way back was to click the compass icon and start the search for my location again. Maybe some short instructional language at the top of each page would help guide folks through the intake process.
Also including a "back" button near the "next" button would help. I didn't associate the arrow icon at the top with my progression at the bottom. I assumed it would go back to the categories and lose what I had input so far. I was trapped into what I had input so far once I got to the 3rd screen. No way to refine my submission without starting over completely.