Case Date:

5/14/2002

The above address is Mr. Holdeman's daughter residence. Mr. Holdeman called Insight to get a price quote for digital cable. He was quoted $59.95. He received a bill in the amount of approximately $109.00 and was billed for two boxes (@$7.99 each) instead of one. He is upset that he was again quoted one price and billed another. He is also concerned that he was not told that his bill would include sales tax, franchise fees, and other user fees by the customer service representative.

Case Date:

5/14/2002

neighbor says that a bush in the yard at 210 E. Grimes is blocking their view of the road when they pull out of their driveway

Case Date:

5/14/2002

Sidewalks obstructed with overgrowth on Hagan Street; close to the Smith St. intersection.

Case Date:

5/13/2002

Mr. Morgan talked to Paula Dodds re. his water bill. He had water disconnected and then reconnected in 1/02. He was just billed the $18 in May and wants to complain about that. He also wants to complain about the stormwater charge.

Case Date:

5/13/2002

MANHOLE IS OVER FLOWING

Case Date:

5/13/2002

CONCERNED ABOUT WATER RUN OFF FROM NEW CHURCH BEING BUILT

Case Date:

5/13/2002

WATER METER IS LEAKING ALL OVER THE YARD AND UP TO THE HOUSE

Case Date:

5/13/2002

CUSTOMER WANTS GRAVEL REPLACED ACROSS HER DRIVE WAY AND IN FRONT OF THE SIDEWALK

Case Date:

5/13/2002

VALVE COVER IS GONE

Case Date:

5/13/2002

STORM WATER IS STANDING IN HIS YARD