Case Date:

7/9/2024

Hello - We are submitting a complaint against the City of Bloomington Utilities for the following reasons: 1. We were notified in February 2024 of a 40 g/h increase in our flow, while we were out of the state on vacation, via a door tag, not a notice to our email or even a phone call, which are on our account, a door tag. 2. We have called Customer Support three times to get this resolved, as we have not identified a leak inside the house nor outside the house between the reader and the house, which we utilized Aim To Please as our contractor to check everything in the house. 3. The number of times we were told to check our toilets and got brushed off was disrespectful and patronizing, as we utilized Aim to Please to check the toilets via a Dye test and there was no dye leakage after 20 minutes in any toilet. 4. Our March (5), April (4), May (7), and June (4), and July (5) are higher than all the months prior a full year to date. However, it's not a constant leak, they are sporadic. I.e. - while I was putting my kids to bed at 9pm on Friday, June 14th, there was a spike of 400 g/h for under an hour and then it went back down. There was nothing running in terms of faucets or outside spigots. 5. Even with all of our work on our end, and the conversations with CBU Customer Support, the fact that CBU won't consider that we have a malfunctioning reader, is simply astounding. To not even consider the possibility of it, and have a denialist mentality does not, to me, show customer support or attention. We would appreciate a review and investigation of our reader and our usage reports to better understand these spikes. Additionally, we would appreciate a review of our billing because we are now paying quite a bit more for water than we did for the first two years of our ownership of this house. Please contact me for further conversation and happy to meet someone at the property.

Case Date:

7/18/2024

Tree debris from storm

Case Date:

7/18/2024

Tree Limb Removal from the storm from Perry Township. The limbs have been placed curbside along Stansifer Lane. Thank you.

Case Date:

7/31/2019

There are multiple sections of the rail trail with large, loose gravel. This type of gravel is extremely dangerous for bicyclists. The latest section to receive this gravel is just north of That Road. Can the city look into having the large loose gravel removed, and replaced with the fine crushed gravel that used to cover the trail?

Case Date:

9/17/2019

There is no water at our home at this time. 4720 So Old St Rd 37

Case Date:

3/20/1998

LOW WATER PRESSURE.

Case Date:

7/19/2022

There is a manhole cover partially off a manhole on Landmark Ave. across the street from SIRA. Somebody should make sure no one went down and then secure that.

Case Date:

8/18/2014

There is a sewage smell outside on the north side of her home.

Case Date:

11/19/2004

Customer requests adjustment on large bill due to heavy watering during September and Octboer 2004.

Case Date:

5/7/2022

Potholes are all over this road, and never filled to correctly in a way where they last. There's one particular pothole that is at least 5 inches or more deep that almost looks like a dip. It has been unfilled for months now. Cars swerve to avoid it and come close to passing cars on the other side of the road. Please fix this pothole. Thank you.