Case Date:

5/8/2002

faxed ddh/missed pick-up/yard waste

Case Date:

5/8/2002

faxed ddh/Dirk/missed pick-up/yard waste/ ydwaste was not picked up last week because she did not have appropriate containers. She has paper ydwaste bags. Still not picked up - no notice- please let us know if problem.

Case Date:

5/8/2002

trash mixed in; non-recycable items

Case Date:

5/8/2002

too heavy; container not drained

Case Date:

5/8/2002

no sticker

Case Date:

5/8/2002

no sticker

Case Date:

5/8/2002

over grown yard

Case Date:

5/8/2002

Customer is forced to get an analog box to receive cable services; not only is Insight forcing her to rent the box, but Insight has made it very difficult to arrange for the box to be installed. An arrival time for a tech cannot be guaranteed; cust. waited from 8-12 and was then told she had the wrong date. Customer feels Insight is forgetting that she is the customer, and Insight is the service provider.

Case Date:

5/8/2002

TOO HEAVY

Case Date:

5/8/2002

non-recyclable items