Case Date:

6/24/2002

Subscriber is upset with the recent rate increase; she spoke with Insight and asked why a middle package between the $11 basic package and the $38 classic package is not available. Insight rep explained that surveys are done to determine subscriber needs - customer has never rec'd survey in 20 yrs. She would like to see a medium range package - basic plus a few extra channels available. She is also concerned about the amount of junk mai that has recently been included in her monthly bills.

Case Date:

6/21/2002

no sticker

Case Date:

6/20/2002

Yard full of trash; tree debris; junk in back yard too.

Case Date:

6/19/2002

no sticker

Case Date:

6/18/2002

in plastic bags

Case Date:

6/18/2002

not sorted; trash mixed in; non-recyclable items

Case Date:

6/18/2002

non-recycable items

Case Date:

6/18/2002

too heavy; container not drained

Case Date:

6/18/2002

too heavy

Case Date:

6/18/2002

no sticker; too heavy