Citizen filed complaint concerning the forced installation of digital services and now is paying 20% more for something she never wanted. Citizen stated she was not told about the rate increase when the digital service was installed.
Mr. Holdeman owns this property. He states that he called Insight to get a price quote for basic cable. He recieved a quote for $11.95 with free installation. After this service was installed, he received a bill for approximately $40.00 which included extended cable. He is upset that he was quoted one price but was billed another which included a service that he did not want.
Customer is forced to get an analog box to receive cable services; not only is Insight forcing her to rent the box, but Insight has made it very difficult to arrange for the box to be installed. An arrival time for a tech cannot be guaranteed; cust. waited from 8-12 and was then told she had the wrong date. Customer feels Insight is forgetting that she is the customer, and Insight is the service provider.
customer pays $1.99/mo for a converter box for ea. television in order to receive Showtime/HBO; customer feels this charge is unfair and another way for Insight to make an additional profit
QUESTIONING NEW STORMWATER CHARGES
Citizen stated that this rental has been converted to 3 units form 1 unit.
Unburied cable request. See attached email for details
wanted to know what can be done about people around maxwell house parking in the street. the street parking makes it very difficult for the buses and vans to manuever in and around the driveway.
kegeris lives just outside the a neighborhood parking permit area. big problem monday - friday because of school. looking for possible solutions.
Ms. Temple who owns Bloomington Hardware Store would like to sign up for Insight's broadband service for her business. She was told by Insight that this service is unavailable at this address, and that in order to recieve this service it would cost her approximately $10,000. Unable to have broadband is impacting her business. She plans to address the TCC at the next meeting.