Case Date:

11/20/2001

TRASH MIXED IN; NON-RECYCLABLE ITEMS

Case Date:

11/19/2001

Long-time subscriber; she pays an extra $1/month for a cable guide. The guide has been discontinued. She was informed that if she cancels the guide, she will have to pay for a higher package. Yet, she can still pay the $1/month for a guide she doesn't receive, she can keep her current package. She doesn't believe she should pay for a guide she doesn't receive, and she's disappointed and considering switching to satellite

Case Date:

11/19/2001

no sticker

Case Date:

11/19/2001

no sticker

Case Date:

11/19/2001

no sticker

Case Date:

11/19/2001

no sticker

Case Date:

11/19/2001

no sticker

Case Date:

11/15/2001

On the corner of 10th/Grant behind 322 E. Cottage Grove there is a dumpster that is now over-flowing. There are some kind of power wire that must have been blown down by the last storm that are hanging loose and into the dumpster. Mrs. Douglas believes that is why the trash is not being picked up.

Case Date:

11/15/2001

faxed to Sanit. 11/14/01 kb/ Missed pick-up/trash: missed trash on Tues. - stickers on trash no notice

Case Date:

11/14/2001

Customer stated that on several of his rental prop. there are wires that have been left unburied for months at a time. He has tried to contact Insight w/o success - there has been no response to his complaints from Insight. See photos in Telecom file.