Case Date:

6/24/2002

Subscriber is upset with the recent rate increase; she spoke with Insight and asked why a middle package between the $11 basic package and the $38 classic package is not available. Insight rep explained that surveys are done to determine subscriber needs - customer has never rec'd survey in 20 yrs. She would like to see a medium range package - basic plus a few extra channels available. She is also concerned about the amount of junk mai that has recently been included in her monthly bills.

Case Date:

6/24/2002

not sorted

Case Date:

6/24/2002

trash on porch has been there 2+ weeks

Case Date:

6/25/2002

Subscriber says she rec'd no notification of the rate increase; she is disappointed by the dramatic increase in rates over the past three years; she would like to pay for smaller package, with the extra channels she uses, but not pay for 60 or 70 channels she doesn't watch.

Case Date:

6/25/2002

too heavy

Case Date:

6/25/2002

no sticker

Case Date:

6/25/2002

no sticker

Case Date:

6/25/2002

container not drained

Case Date:

6/25/2002

no sticker; too heavy; can too large

Case Date:

6/25/2002

too heavy; no yardwaste sticker