- Case Date:
- 11/19/2001
Long-time subscriber; she pays an extra $1/month for a cable guide. The guide has been discontinued. She was informed that if she cancels the guide, she will have to pay for a higher package. Yet, she can still pay the $1/month for a guide she doesn't receive, she can keep her current package. She doesn't believe she should pay for a guide she doesn't receive, and she's disappointed and considering switching to satellite
- Case Date:
- 11/14/2001
Customer stated that on several of his rental prop. there are wires that have been left unburied for months at a time. He has tried to contact Insight w/o success - there has been no response to his complaints from Insight. See photos in Telecom file.
- Case Date:
- 10/12/2001
insite cable modem service runs slowly and is constantly disconnecting over the past 5 weeks. third time that he has called.
- Case Date:
- 10/4/2001
Mr. Shaw states that approximately three months ago he talked to Ameritech and Insight Communications regarding relocation of service drops for the installation of a new driveway. Insight Communications has two service drops above Ameritech's lines. Before Ameritech can relocate their lines, Insight Communications has to move their drops first. Mr. Shaw has communicated with Scott Templeton regarding this issue but to date nothing has been done.
- Case Date:
- 10/4/2001
Mr. Shaw has multiple complaints regarding Insight charging a per outlet connection fee for pre-wired units (cable ready) for Hoosier Court Condo, Hoosier Heights, and Hoosier Court at Henderson Street. Mr. Shaw stated that there is no need for techs to be inside the units because work can be done from the outside. Mr. Shaw further stated that he feels that Insight in general is unresponsive and unhelpful in regards to customer complaints.
- Case Date:
- 7/11/2005
Citizen stated that this rental has been converted to 3 units form 1 unit.
- Case Date:
- 6/1/2005
Unburied cable request. See attached email for details
- Case Date:
- 6/1/2005
would like additional pavement markings on the speadbumps along morningside, longview, glenwood west.
- Case Date:
- 6/1/2005
had a number of suggestion regarding sanitation route restructure and the leaf collection policies that the city employs.
- Case Date:
- 6/1/2005
wanted to know what he should do about an intimidating looking tree that was near to his property.