Case Date:

8/5/2003

Customer was very upset that his water usage has increased so dramatically. I explained the usage period, insp. results, etc. He was insistent that the changing of the meter had damaged his toilet (by allowing air to get into the lines). He stated that he planned to contact his atty. I referred him to Risk Mgmt. He did not wish to listen to any explanation regarding his usage. I printed out his account history and meter readings for him. I also contacted Ed S. regarding this matter.

Case Date:

8/5/2003

HIGH GRASS

Case Date:

8/5/2003

no sticker

Case Date:

8/5/2003

exceeds 40 lb. weight limit

Case Date:

8/5/2003

faxed R.H./ Missed pick-up/trash/ guys did not pick up her trash - she said no notice was left. She was afraid the crews saw her melted cuttting board and thought it was a a piece of wood. Please pick up trash. Thanks Rosha

Case Date:

8/5/2003

faxed GA/ other/trash: broke wheel(s) off fairly new trash can, and left random glass jar ( not hers) behind her car she left it like she found it, if someone would like to take a look at it.

Case Date:

8/5/2003

faxed GA/ missed pick-up/yard waste: She has 2 containers of yardwaste to be picked up, her recycling was missed last week.

Case Date:

8/4/2003

retaining wall has fallen into the sidewalk.

Case Date:

8/4/2003

Ms. Rockwood wrote re. 2 properties - 401 S. Dunn and 900 E. 14th. She does not believe she owes amounts for former tenants because she no longer owns property at 401 S. Dunn and she did not receive bills in a timely fashion. She states she is sending check for $466.02 for payment-in-full.

Case Date:

8/4/2003

no sticker