Case Date:

9/8/2022

Terrible water taste affecting our business

Case Date:

9/16/2021

As of Tuesday, our water in our house has started to smell and taste strange, a mix between a musty and a chemical smell. It is really noticeable, and I'm concerned that something has happened that has made our water unsafe to drink suddenly. I would love for someone to come test the water or investigate this issue further as soon as possible. Thank you!

Case Date:

7/12/2021

Huge dip in Madison street causes water to pool in my yard and in front of our house. There needs to be a drain, or water will continue to pool in my yard and flood my driveway. This issue has continued to get worse.

Case Date:

5/30/2021

Water meter cover in the middle of the street needs replacing. It's broken and you could trip in it if you're not careful

Case Date:

3/2/2021

Homeless camp with massive amounts of waste / garbage. Unsafe for the homeless and unsafe for ground water and nearby stream. Please address asap.

Case Date:

3/2/2020

1310 Multiple (~10) painted tires piled in the yard. There is an ordinance to prevent this due to the toxins released into our water system by decaying tires.

Case Date:

1/24/2020

The riser is damaged on our water meter pit at 1000 S. Madison. We called you guys about it several months ago (3 or 4). We were told it would be addressed asap and a CBU safety leg frame was put up over it (see attached photo). However, nothing has been done since and this is a bit of an eye sore. Will you please schedule someone to either come repair this or to just come retrieve your leg frame, as I am not happy with how it looks in my yard. Thank you in advance for your help. ~Loren Wood loren@lorenwoodbuilders.com

Case Date:

7/16/2019

There is an old boat parked at 1313 South Madison Street. The last time this boat was registered to be on the lake was 2009. It has not moved since. The issue is that in addition to being an eyesore, it collects water and produces tons of mosquitos. We have asked the city to take care of this before but the neighbor said it was for sale, placed - a blank - for sale sign on it and it has continued to sit.

Case Date:

4/22/2019

Our water bill has grown exponentially over the last year and we cannot find a reason why. We have had plumbers out who can find no leak so we are turning to the water company to help us investigate.

Case Date:

8/11/2017

I have no running water