Case Date:

2/14/2024

Grandview Hills Neighborhood Association report for sewerage on 3617 Post Rd. This report is on behalf of our neighborhood. I have been in contact with Shian'ah Cox at the Health Department regarding a sewer leak on Dec 18, 2023. She came out to take a test. She let me know that the she needed assistance from the Water Utilities to give her access or for them to take the test themselves. As of yesterday Feb 13, 2024 she let me know that she still has not heard back from Water Utilities on steps taken, testing, or results. Our neighbor, Bruce Johnson looked back through his emails and notes to offer other timelines to help give some background on what he has been noticing and who he has contacted. "I contacted Alex Gray with the City on 9/25/23 and alerted her to the problem on Post Road. I called her again on 12/5/23. She told me that she remembered the issue and had taken photos of it on her first visit. My notes show that I first identified the leak in April when I noticed liquid around the flower pot (fiber optic access). The problem was caused by the original fibre optic contractors who were first on site in November of 2022. I have been in contact with ALL of the AEG sub-contractors when they started working in our area again in November of this year. I have contacted Hoosier Fiber networks field supervisor Luis Medina on at least 3 occasions by calling him on his cell phone. In addition I have spoken with Russell Lo (AEG supervisor for the work in our area) 2 or more times about this issue. All of the conduit in our neighborhood that was installed in 2022 was abandoned (left in the ground) and all new conduit was pulled in. None of the subs wanted to repair the problem as they did not cause it. Russell Lo told me some weeks ago that "it was repaired". Indeed the flower pot was reset when the new conduit was installed--but it rapidly filled up with effluent. I understand that you have contacted the City Health Department and that they will test the liquid for fecal bacteria. I have attached photos of the liquid in the flower pot plus the site that I took today. In addition I took a photo of the abandoned conduit on Post Road to the East of 3617 near the intersection of Meadowlark. The liquid drains into that abandoned conduit and it has been full for over a year. The street is platted for a width of 40 feet and the flower pot HAS to be on City property. I have personally witnessed liquid bubbling up and out of the flower pot. I believe that the residence is using a pump to get the waste water up to the sewer. Should anyone have further questions they can email me. Bruce W. Johnson" We need follow up on this problem. The photos can be shared by email on request. Thank you, Gillian Field

Case Date:

2/20/2024

No water supply in my home

Case Date:

3/5/2024

The water company is a monopoly that runs itself like its the 4th Reich. They offer zero assistance or help, unless your unemployed and not trying to better yourself at all. If you just quit on life and being productive, then the city helps you. If your a hardworking man, that fell on hard times due in no fault to himself, that guy can kick rocks. His only option is to pay his bill in full or else. The water company actually put a lien for 200 bucks against a paid for home worth 225,000! My family has had 3 or 4 generations of perfect bill paying with water company. Just my gma, dad, mom, aunts and uncles have paid city of bloomington water for well over 250 yrs combined, and that garners you zero good will or even common courtesy. They can't even acknowledge they're screwing you over and be polite. They know they're the only game in town so they treat people like crap and it's not ok.

Case Date:

3/6/2024

The water runoff from Sare Road travels down McCartney Lane to end in a very small drain that is not large enough to facilitate proper drainage. This photo was from yesterday‘s mild rain. At times the water is much deeper and standing longer because the drain is clogged. A larger drain needs to be installed or possibly an additional drain as well, further up the road. This may be leading to erosion of soil and possibly foundation issues and needs to be addressed soon. We are also due to have our road paved this year so the drainage would need to be fixed prior to that. Please advise.

Case Date:

3/8/2024

Before you even begin, yes, I am aware of the area indicated is not part of your responsibility, but everything that is causing the issue is coming from City side. If I may, I’m very grateful that the city sand, salt, plow trucks pass this way each snowy icy day. But now the sand is making its own Sand-Bar. Which in turn, causes water to run across the road and wash out the opposite side. ( not a good thing for those of us that live on the opposite side) If I may request the street sweeper to pass aggressively directly in line with the building that is opposite to the address of 1604 Weimer Rd. that would be amazing. And since I’m pushing the envelope, could the driver of said sweeper, just continue to connect the last 100-yards onto Sudbury Dr. and score those brownie points with your neighbors. As always, please and thank you. Randy Craw

Case Date:

3/19/2024

Water pressure significantly dropped at approximately 6am, has not recovered since. No obvious signs of leaks on property. Have not been able to contact neighbors to see if they have similar problem.

Case Date:

3/19/2024

Water outage at residence - status please, cause, what to do now? Thx

Case Date:

3/19/2024

No water pressure

Case Date:

3/19/2024

No water

Case Date:

3/19/2024

When I woke up just now, I discovered I have no water pressure. There are no leaks going to my shut off, nor any visible burst mains on my street. Please advise.