Case Date:

1/31/2024

Hi, bit of an odd request. I have a few aquariums, and I use tap water conditioned to remove chlroine. I usually do a water parameter test before refilling my tank, and sometimes the pH can fluctuate from 6.2 - 9.0 within two tests in the same day. Is there any data on the pH of the cities tapwater that I could be sent? Second question, what would cause that big of a variance within 6hrs? If this would be too much to ask, or the wrong place to ask, please kindly ignore this message.

Case Date:

2/2/2024

On Sunday afternoon after all the rain, I noticed a debris dam across the creek that was holding back some water. Yesterday it was not holding back water, but remains in a position to collect more debris in the next rains. On Sunday I could see from the trail through Olcott woods that the water had overflowed at the dam and moved across the low land on the north side of the creek, through the grove of pawpaws.. Part of the debris came from a pile that had been just below the bridge. The dam includes a tree trunk that is now caught on an upright tree. If you go to the bridge and stand on the Olcott end and look downstream, you can see the debris dam.

Case Date:

2/13/2024

Re reports #187256 and #187257, these were closed as “city does not maintain county lot”. Okay, but now the Monroe County does not have to abide by city laws when they are located in city limits? This is cause for concern as the excessive dirt and debris cause damage which those laws in place are made to prevent. As well, it also gets washed into the storm system which is a huge concern! So it is okay for the County to have street signage lodged in a stormwater grate right near the southeast corner of the parking lot? This hurts the flow of water and again has impacts on the stormwater system.

Case Date:

2/14/2024

Grandview Hills Neighborhood Association report for sewerage on 3617 Post Rd. This report is on behalf of our neighborhood. I have been in contact with Shian'ah Cox at the Health Department regarding a sewer leak on Dec 18, 2023. She came out to take a test. She let me know that the she needed assistance from the Water Utilities to give her access or for them to take the test themselves. As of yesterday Feb 13, 2024 she let me know that she still has not heard back from Water Utilities on steps taken, testing, or results. Our neighbor, Bruce Johnson looked back through his emails and notes to offer other timelines to help give some background on what he has been noticing and who he has contacted. "I contacted Alex Gray with the City on 9/25/23 and alerted her to the problem on Post Road. I called her again on 12/5/23. She told me that she remembered the issue and had taken photos of it on her first visit. My notes show that I first identified the leak in April when I noticed liquid around the flower pot (fiber optic access). The problem was caused by the original fibre optic contractors who were first on site in November of 2022. I have been in contact with ALL of the AEG sub-contractors when they started working in our area again in November of this year. I have contacted Hoosier Fiber networks field supervisor Luis Medina on at least 3 occasions by calling him on his cell phone. In addition I have spoken with Russell Lo (AEG supervisor for the work in our area) 2 or more times about this issue. All of the conduit in our neighborhood that was installed in 2022 was abandoned (left in the ground) and all new conduit was pulled in. None of the subs wanted to repair the problem as they did not cause it. Russell Lo told me some weeks ago that "it was repaired". Indeed the flower pot was reset when the new conduit was installed--but it rapidly filled up with effluent. I understand that you have contacted the City Health Department and that they will test the liquid for fecal bacteria. I have attached photos of the liquid in the flower pot plus the site that I took today. In addition I took a photo of the abandoned conduit on Post Road to the East of 3617 near the intersection of Meadowlark. The liquid drains into that abandoned conduit and it has been full for over a year. The street is platted for a width of 40 feet and the flower pot HAS to be on City property. I have personally witnessed liquid bubbling up and out of the flower pot. I believe that the residence is using a pump to get the waste water up to the sewer. Should anyone have further questions they can email me. Bruce W. Johnson" We need follow up on this problem. The photos can be shared by email on request. Thank you, Gillian Field

Case Date:

2/20/2024

No water supply in my home

Case Date:

3/8/2024

Before you even begin, yes, I am aware of the area indicated is not part of your responsibility, but everything that is causing the issue is coming from City side. If I may, I’m very grateful that the city sand, salt, plow trucks pass this way each snowy icy day. But now the sand is making its own Sand-Bar. Which in turn, causes water to run across the road and wash out the opposite side. ( not a good thing for those of us that live on the opposite side) If I may request the street sweeper to pass aggressively directly in line with the building that is opposite to the address of 1604 Weimer Rd. that would be amazing. And since I’m pushing the envelope, could the driver of said sweeper, just continue to connect the last 100-yards onto Sudbury Dr. and score those brownie points with your neighbors. As always, please and thank you. Randy Craw

Case Date:

3/19/2024

Water pressure significantly dropped at approximately 6am, has not recovered since. No obvious signs of leaks on property. Have not been able to contact neighbors to see if they have similar problem.

Case Date:

3/19/2024

Water outage at residence - status please, cause, what to do now? Thx

Case Date:

3/19/2024

No water pressure

Case Date:

3/19/2024

No water