Case Date:

2/13/2003

Ms. Hanner requested an adjustment on her bill. She was in Florida for Christmas. Unit in toilet tank broke and water ran for most of three weeks. Cost $58.73 to repair. Her water bill was $516.94. She wants an adjustment.

Case Date:

4/15/2003

Ms. Bourke states she lives alone and could not use amount of gallons showing up on her meter. She requests an adjustment.