Case Date:

9/15/2011

sent back out to pick up

Case Date:

9/20/2011

resident said we missed her recycle sent man back out

Case Date:

9/20/2011

Please note that the entry I made last week was entered as trah and it was recycle. When crew went to pick up last week resident had it in the garage, so they had to go back this week. This is a flag stop

Case Date:

9/21/2011

courtesy pick up sent roger

Case Date:

10/27/2011

Resident called in stating that her recycling was not picked up again. Resident was very upset and not especially willing to discuss the matter. The first time that resident had called in she stated that she put her recycling out the night before. However this time, resident's husband stated that they put the recycling out early in the morning. When Shelby asked resident to clarify if it was morning or evening, he did not receive an answer. Sanitation has flagged this stop at this point. Both trash and recycling crews will now have to call in to base at the time that they reach this residence to state that they have made it there and whether or not there was any trash/recycling out at that time. Please note that after the first complaint (which is not showing up in Ureport for unknown reasons) which was about trash, 956 did call in for the two weeks following the complaint noting that there were no items out at the time that they arrived at 2510 E. Nora Hill Dr. Danny Baugh went out today and picked up the miss out recycling,

Case Date:

2/8/2012

Resident called after hours and left a voicemail on Sanitation line stating that his recycling was not picked up this week and hasn't been picked up for the last couple recycling dates. Resident did not leave a name or a phone number. I looked up his recycling date and it appears that yesterday was not his recycling day and that he may be a week off. Since yesterday was not his actual day for recycling and I could not discuss this with him, I did not send anyone out to pick up missed recycle.

Case Date:

10/6/2016

Frustrated that her recycling wasn't picked up again today -- said her service has been spotty, repeatedly -- and she's called twice today requesting that it be picked up and has had no response.

Case Date:

10/26/2016

Mr. Hill said he had too much recycling for his two allotted recycling bins. He sorted all his recycling and puts the rest of it into two black bags to recycle. However, they were not picked up.

Case Date:

6/14/2016

Attempts were made at 720 A.M. and 1030 A.M. on Friday to pick this up. A message was left on Thursday letting the resident know this pickup would occur on Friday. There was nothing out either time.

Case Date:

6/14/2016

The resident called stating that the crew threw his recycles out on the ground. The resident spoke to Rhea and was verbally abusive to her on the phone. Attempts to call him back were not answered. This resident has yet to return my calls. On Friday a driver was sent and the items wee picked up. The regular crew was spoke to about this and states they did not throw the items out onto the ground.