Case Date:

10/1/1996

LOW WATER PRESSURE

Case Date:

10/9/1996

RESIDENT STATES THAT THEY ARE STILL RECEIVING BAD SERVICE FROM TCI. THE UPPER CHANNELS ARE NOT CLEAR. HE HAS COMPLAINED TO TCI, WHO STATED THAT THE PROBLEM IS IN HIS HOUSE. RESIDENT HAS RE-WIRED THE HOUSE AND IS STILL HAVING THE SAME PROBLEM. iN REGARDS TO THE CHANGE IN CHANNELS, HE CONTACTED TCI AND WAS TOLD THAT IT WAS A CORPORATE DECISION. RESIDENT WANTS TO KNOW HOW A PUBLIC REGULATED UTILITY CAN MAKE THESE CHANGES ON A CORPORATE LEVEL, WITHOUT CHECKING WITH ITS LOCAL SUBSCRIBERS. RESID

Case Date:

10/9/1996

RESIDENT STATES THAT THEY ARE STILL RECEIVING BAD SERVICE FROM TCI. THE UPPER CHANNELS ARE NOT CLEAR. HE HAS COMPLAINED TO TCI, WHO STATED THAT THE PROBLEM IS IN HIS HOUSE. RESIDENT HAS RE-WIRED THE HOUSE AND IS STILL HAVING THE SAME PROBLEM. iN REGARDS TO THE CHANGE IN CHANNELS, HE CONTACTED TCI AND WAS TOLD THAT IT WAS A CORPORATE DECISION. RESIDENT WANTS TO KNOW HOW A PUBLIC REGULATED UTILITY CAN MAKE THESE CHANGES ON A CORPORATE LEVEL, WITHOUT CHECKING WITH ITS LOCAL SUBSCRIBERS. RESID

Case Date:

10/17/1996

KOONTZ IS CONCERNED WITH THE EAST/WEST ALLEY TO THE SOUTH OF HER PROPERTY. TRUCKS ARE USING THIS ALLEY AS CUT THROUGH AND SOMETIMES PARK IN THE ALLEY FOR PERIODS OF TIME. KOONTZ WOULD LIKE TO HAVE A "NO TRUCK" SIGN INSTALLED FOR THE ALLEY DUE TO THE ALLEY NOT BEING WIDE ENOUGH TO ACCOMMODATE THE TRUCKS. NOTE: KOONTZ STATED THAT REYNOLDS GROUP DAMAGED HER FENCE WHILE DOING WORK FOR THE CITY UTILITIES DEPT ON ROGERS STREET.

Case Date:

10/22/1996

Resident states that the monthly bill keeps raising. An increase of $1.00 this month was attributed to the franchise fee increase. The resident stated that TCI told them that the City was asking for more money, and that this increase would have to be passed on to the customer. It is really hard for people on fixed incomes when the bill increases every month. Resident states that his bill has raised every month since he subscribed to TCI.

Case Date:

10/22/1996

Resident states that the monthly bill keeps raising. An increase of $1.00 this month was attributed to the franchise fee increase. The resident stated that TCI told them that the City was asking for more money, and that this increase would have to be passed on to the customer. It is really hard for people on fixed incomes when the bill increases every month. Resident states that his bill has raised every month since he subscribed to TCI.

Case Date:

10/24/1996

CUSTOMERS WATER LINE BROKEN ON THEIR SIDE/SHUT OFF WATER

Case Date:

10/25/1996

LEAK AT WATER METER PIT/ CUSTOMERS PROBLEM

Case Date:

10/26/1996

no water,

Case Date:

10/26/1996

no water,