9/29/2014 11:23:57 Closed by Adam Wason
Staff advised constituent to contact Risk Management regarding the process of filing a claim.
closed: Resolved #135742
Sewer Problems (Sanitary Sewers): Complaint
Phone Call: I received a call from Ms. Toon because her rental home had received 5 to 6 inches of sewage in the basement during the storm this weekend. She said she thought this had been fixed by the city when we did our project on Wimbleton and she thinks the city should be responsible for all the expenses she is incurring. She wanted to sell the house but she won't be able to because of this issue.
History
9/29/2014 11:23:52 Closed by Adam Wason
Staff advised constituent to contact Risk Management regarding the process of filing a claim.
12/27/2013 08:59:07 Updated by Tonia Lucas
12/27/2013 08:59:07 155768 marked as a duplicate of this case.
12/24/2013 10:07:08 Jane Fleig assigned this case to Anonymous
Ms. Toon believes the city is responsible for the flooding in the basement of her rental home and wants to file a claim.
12/24/2013 10:04:23 Jane Fleig followed up on this ticket
I spoke with Ms. Toon and explained that we replaced the sewer main on Wimbleton which helped the situation tremendously but there is nothing we can do about the amount of rain we received. I explained we replace sewer mains to help reduce infiltration but it is not possible to completely eliminate all infiltration because of numerous factors (upstream infrastructure, heavy rains, private laterals, etc). I told her I was sorry for what she was experiencing but didn't feel there was anything else we could do. I said if she believes the city is responsible for this issue, she should contact the City Risk Dept. and file a claim. She said she had called them but everyone was out due to the holidays.
12/24/2013 09:57:37 Jane Fleig assigned this case to Jane Fleig
12/24/2013 09:57:37 Opened by Jane Fleig
2102 E Wimbleton LN
| City | Bloomington |
|---|---|
| State | IN |
| Zip | 47401 |
| Latitude | 39.143894195557 |
| Longitude | -86.507911682129 |
| Neighborhood Association | Sycamore Knolls |
| Township | Perry |