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City of Bloomington, Indiana

closed: Resolved #170652

Website & Web Services Feedback:

Web Form: Hello, I have twice tried to email Parks & Rec, but both times over the year I have received the attached error message for undeliverable mail. Thanks!

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10/7/2019
5d9b887f84228 10/7/2019

Most tickets of this type should be closed within 2 days, although some cases may be longer. 0 days have already passed.

History

10/8/2019 09:51:04 Closed by Anonymous

We looked into this issue and it appears it is a problem with Yahoo email - I shared the information with Jolene and asked her to email me at my work email should she have any additional questions.

Sent notification to Anonymous, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=170652 Closed by Cassie Werne We looked into this issue and it appears it is a problem with Yahoo email - I shared the information with Jolene and asked her to email me at my work email should she have any additional questions.

10/8/2019 09:50:24 Anonymous contacted Anonymous

Hi Jolene, We looked into this issue and it appears that it is related to your Yahoo email. Here is the information we found: https://help.yahoo.com/kb/SLN24016.html?guccounter=1 Here is what our Systems Administrator shared: "Yahoo's DMARC policy will not allow unauthenticated messages to go into transit, so if you are using some kind of non-official app or a 3rd party relay service it may have been rejected." If you have additional questions, please send me an email at cassie.werne@bloomington.in.gov. Best, Cassie Werne, Office Manager Information & Technology Services

Sent notification to Anonymous, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=170652 Cassie Werne contacted Jolene Headley Hi Jolene, We looked into this issue and it appears that it is related to your Yahoo email. Here is the information we found: https://help.yahoo.com/kb/SLN24016.html?guccounter=1 Here is what our Systems Administrator shared: "Yahoo's DMARC policy will not allow unauthenticated messages to go into transit, so if you are using some kind of non-official app or a 3rd party relay service it may have been rejected." If you have additional questions, please send me an email at cassie.werne@bloomington.in.gov. Best, Cassie Werne, Office Manager Information & Technology Services

10/7/2019 15:59:27 Anonymous contacted Anonymous

Hi Jolene, We are looking into this issue and will update you when it's been resolved. Thank you so much for reaching out and letting us know! Best, Cassie Werne, Office Manager Information & Technology Services cassie.werne@bloomington.in.gov

Sent notification to Anonymous, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=170652 Cassie Werne contacted Jolene Headley Hi Jolene, We are looking into this issue and will update you when it's been resolved. Thank you so much for reaching out and letting us know! Best, Cassie Werne, Office Manager Information & Technology Services cassie.werne@bloomington.in.gov

10/7/2019 14:48:31 Anonymous assigned this case to Anonymous

Sent notification to Anonymous, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=170652 Anonymous assigned this case to Cassie Werne You can use the link to follow progress on this case.

10/7/2019 14:48:31 Opened by Anonymous

1132-1140 N Union St, Bloomington, Indiana, 47408

CityBloomington
StateIN
Latitude39.174964904785
Longitude-86.509979248047

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