uReport

City of Bloomington, Indiana

closed: Resolved #181316

Water Quality:

Other: Our water tastes absolutely horrible and nothing makes it better. Brita filters are brand new, we added fruit as you suggested, and it’s becoming an issue for my family. We drink tap water daily and it’s our main source of hydration. The cost of buying water is atrocious but we have 2 boys who drink water all day. How is the city going to help us with this issue?

Assigned to
Tyler Steury

History

9/26/2022 13:51:10 Closed by Tyler Steury

The taste and odor event has passed.

Sent notification to Tyler Steury, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=181316 Closed by Tyler Steury The taste and odor event has passed.

9/1/2022 15:58:03 Tyler Steury contacted Anonymous

Jordan, I apologize for the unpleasant taste and odor we’re currently experiencing with our drinking water. Unfortunately this is a system wide issue. The warm and dry weather recently has resulted in an increase in algae in Lake Monroe. This algae produces geosmin and methylisoborneol (MIB), which cause taste and odor issues with the drinking water. Our treatment system is able to control and filter the algae itself, but the compounds they produce in the lake are very difficult to control in a conventional water treatment plant in high amounts, and so at times they persist after treatment. Although the water is unpleasant to drink, these compounds are not a health concern, they are an aesthetic issue which is not uncommon for communities using lakes as their water source. There are certain steps we're taking to try to eliminate the issue, such as increasing the amount of powdered activated carbon, sodium permanganate and copper sulfate that we add to the water to control algae and help with taste and odor issues. As the weather cools down the algae will return to normal levels. We’re continually testing the water for many different quality parameters in multiple sites in our distribution system and at our water treatment plant to ensure the water continues to be safe to drink. I apologize for this inconvenience, but we are working to correct the issue. You are welcome to call or email with any questions. Tyler Steury City of Bloomington Utilities Water Quality Coordinator steuryt@bloomington.in.gov (812) 349-3655 office (812) 361-7774 cell

Sent notification to Tyler Steury, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=181316 Tyler Steury contacted Jordan Adkisson Jordan, I apologize for the unpleasant taste and odor we’re currently experiencing with our drinking water. Unfortunately this is a system wide issue. The warm and dry weather recently has resulted in an increase in algae in Lake Monroe. This algae produces geosmin and methylisoborneol (MIB), which cause taste and odor issues with the drinking water. Our treatment system is able to control and filter the algae itself, but the compounds they produce in the lake are very difficult to control in a conventional water treatment plant in high amounts, and so at times they persist after treatment. Although the water is unpleasant to drink, these compounds are not a health concern, they are an aesthetic issue which is not uncommon for communities using lakes as their water source. There are certain steps we're taking to try to eliminate the issue, such as increasing the amount of powdered activated carbon, sodium permanganate and copper sulfate that we add to the water to control algae and help with taste and odor issues. As the weather cools down the algae will return to normal levels. We’re continually testing the water for many different quality parameters in multiple sites in our distribution system and at our water treatment plant to ensure the water continues to be safe to drink. I apologize for this inconvenience, but we are working to correct the issue. You are welcome to call or email with any questions. Tyler Steury City of Bloomington Utilities Water Quality Coordinator steuryt@bloomington.in.gov (812) 349-3655 office (812) 361-7774 cell

9/1/2022 15:21:40 Anonymous assigned this case to Tyler Steury

Sent notification to Tyler Steury, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=181316 Anonymous assigned this case to Tyler Steury You can use the link to follow progress on this case.

9/1/2022 15:21:40 Opened by Anonymous

1529 W 8th ST

CityBloomington
StateIN
Zip47404
Latitude39.169471740723
Longitude-86.553337097168
Neighborhood AssociationWaterman
TownshipBloomington

Other cases for this location

StatusCase DateCategory
closed6/6/2022Traffic Suggestions
closed6/6/2022Sidewalk & Curb Complaints
closed6/24/2021Sewer Problems (Storm Sewers)
closed9/1/2018Potholes, Other Street Repair
closed7/28/2015Excessive Growth
closed8/17/2010Trash
closed3/7/2006Trash
closed3/7/2006Recycling
closed4/1/1997Trash