2/1/2024 13:26:18 Closed by Alexandra Gray
Email was sent to residents about how to communicate with contractors in the event of damages and how to seek assistance if the contractors do not assist them in a timely manner.
Sent notification to Alexandra Gray, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=186909
Closed by Alexandra Gray
Email was sent to residents about how to communicate with contractors in the event of damages and how to seek assistance if the contractors do not assist them in a timely manner.
2/1/2024 13:25:07 Alexandra Gray contacted Anonymous
Hello I am Alex Gray, one of the Field Specialists at the City who oversees the right-of-way permitting across city limits. AEG, the fiber crews, received permits with us and as part of those permits they are required to repair any damage they cause while working in the right-of-way. In the event they damage your sewer or water lines, you will have to document the event and reach out to them for repairs, which includes the expenses associated with those repairs.
Based on your uReport it seems they had not left a door hanger with you as they were required to. This was supposed to provide you with contact information so you could reach them should you need to about repairs/expenses. The number is 1-800-315-3509 so that you have the information they failed to provide. If that communication does not work or they fail to repair areas that were damaged, you can reach out to the Engineering department and I or one of my coworkers will investigate and press the issue with our mechanisms through our permits. The Engineering department number is 812-349-3913.
Sent notification to Alexandra Gray, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=186909
Alexandra Gray contacted Kevin & Trudy Keough
Hello I am Alex Gray, one of the Field Specialists at the City who oversees the right-of-way permitting across city limits. AEG, the fiber crews, received permits with us and as part of those permits they are required to repair any damage they cause while working in the right-of-way. In the event they damage your sewer or water lines, you will have to document the event and reach out to them for repairs, which includes the expenses associated with those repairs.
Based on your uReport it seems they had not left a door hanger with you as they were required to. This was supposed to provide you with contact information so you could reach them should you need to about repairs/expenses. The number is 1-800-315-3509 so that you have the information they failed to provide. If that communication does not work or they fail to repair areas that were damaged, you can reach out to the Engineering department and I or one of my coworkers will investigate and press the issue with our mechanisms through our permits. The Engineering department number is 812-349-3913.
1/29/2024 11:19:03 Andrew Cibor assigned this case to Alexandra Gray
Sent notification to Alexandra Gray, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=186909
Andrew Cibor assigned this case to Alexandra Gray
You can use the link to follow progress on this case.
1/29/2024 11:13:26 James Hall assigned this case to Andrew Cibor
Not sure I can help this person.
Sent notification to Andrew Cibor, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=186909
James Hall assigned this case to Andrew Cibor
You can use the link to follow progress on this case.
Not sure I can help this person.
1/29/2024 10:33:26 Kimberly Trotter assigned this case to James Hall
James,
Original report was assigned to Vic. Can you assist? kct
Sent notification to James Hall, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=186909
Kimberly Trotter assigned this case to James Hall
You can use the link to follow progress on this case.
James,
Original report was assigned to Vic. Can you assist? kct
1/29/2024 10:33:26 Kimberly Trotter assigned this case to James Hall
James,
Original report was assigned to Vic. Can you assist? kct
Sent notification to James Hall, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=186909
Kimberly Trotter assigned this case to James Hall
You can use the link to follow progress on this case.
James,
Original report was assigned to Vic. Can you assist? kct
1/26/2024 09:41:19 Anonymous assigned this case to Anonymous
Sent notification to Anonymous, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=186909
Anonymous assigned this case to Vic Kelson
You can use the link to follow progress on this case.