Case Date:

2/25/2003

Letter to USB requested refund of irrigation payments made since meter was turned off and for revision of policy.

Case Date:

2/17/2003

Mr. Norris sent letter complaining about January & February bills, infrequent meter readings, and inefficient accounting system.

Case Date:

2/13/2003

Ms. Hanner requested an adjustment on her bill. She was in Florida for Christmas. Unit in toilet tank broke and water ran for most of three weeks. Cost $58.73 to repair. Her water bill was $516.94. She wants an adjustment.

Case Date:

2/13/2003

Letter stated he wanted to complain about higher bill and extra charge. Did not understand why letter was not sent previous to sending out statements.

Case Date:

1/22/2003

Letter stated Mr. Schatz feels that a crack (leak) in his pvc pipe connector to meter was caused by damage during construction. Customer had break repaired but received extra large water bill. Wants matter investigated and adjustment made.

Case Date:

1/15/2003

Letter rec'd. from Robert Jones, attorney, who represents Blgtn. Country Club (BCC). BCC wants to question increases in water & related charges. Have obtained assistance from Gary Kent to resolve this matter. Have not been able to receive requested information.

Case Date:

1/3/2003

Letter from Mr. Mascari stated his October bill was unusually high for sewer portion and that he did not receive the notice until he received his December bill. Mr. Mascari would like to appeal this matter to the USB.

Case Date:

10/21/2002

Ms. Abram of B&L Rentals LLC stated she would like to request a review of cost for application for sewer at 2411 S. Milton Drive. She said she was told by Rebecca Lambert this was not part of neighborhood development and then was informed by Byron Reinhold in early 10/02 this was indeed part of neighborhood development and that hook-on fee was $3,336.73 not including the base fee of $1,280.00. Standard fee of $1,280.00 was paid on 9/6/02.

Case Date:

8/19/2002

SEWER ODOR INSIDE AND OUTSIDE THE HOUSE

Case Date:

7/31/2002

Mr. McCrea wrote and stated that he felt he should not pay for wastewater charges for filling his swimming pool. He requested a credit for the wastewater charges.