Case Date:

4/16/2026

Old stone wall on Lincoln side looks like it is just about to come crashing down.

Case Date:

4/15/2026

The ceiling has water damage and has had this since move in it was first pointed out by Britney King the property manager upon our walkthrough. Since moving in about 7 months ago this is continuously gotten worse and has not been repaired. This water is actively dripping as of today onto my counter

Case Date:

4/15/2026

I am reporting a concern regarding the townhome unit adjacent to mine. I have been informed/observed that the electricity in that unit has been off for an extended period (several months). Because the units are connected, I am concerned that lack of utilities and maintenance in the neighboring unit may be contributing to building-wide issues, including moisture, water intrusion, or other structural concerns affecting my unit. There has already been water damage and active moisture concerns in my unit, and I want to ensure the adjacent unit is inspected to determine whether it is contributing to these conditions. I am requesting that the neighboring unit be inspected for maintenance, utility status, and any conditions that could impact surrounding units. Also I have entered my name, address and phone number yet the system is still marking this as anonymous.

Case Date:

4/15/2026

I am reporting a concern regarding the townhome unit adjacent to mine. I have been informed/observed that the electricity in that unit has been off for an extended period (several months). Because the units are connected, I am concerned that lack of utilities and maintenance in the neighboring unit may be contributing to building-wide issues, including moisture, water intrusion, or other structural concerns affecting my unit. There has already been water damage and active moisture concerns in my unit, and I want to ensure the adjacent unit is inspected to determine whether it is contributing to these conditions. I am requesting that the neighboring unit be inspected for maintenance, utility status, and any conditions that could impact surrounding units.

Case Date:

4/7/2026

1229 W 12th Request for Collaborative HAND Walkthrough I am writing to share a very positive update regarding my health-based relocation to 1229 West 12th St. I want to start by giving a huge shout-out to the BHA team. Janice, Mike, and Chase have been so helpful. I am fully aware that the authority is short-staffed right now, and I am so grateful for the hard work they’ve put into getting this unit ready for me, including the brand-new vanity, the new door, and the recent ozone treatment. Positive Progress & Shared Goals: The BHA maintenance team has already knocked out some big items! They replaced the bathroom door and cabinet, which were showing some age-related decay, and they even swapped out a rusted light fixture and the old washing machine drip pans. It’s clear they want this to be a great home for me, and I am just as excited to be a great, long-term tenant who keeps this place in "tip-top" shape. A Friendly Suggestion for the "Finish Line:" Since this move was specifically planned to help with some respiratory sensitivities, I would love to suggest a quick collaborative walkthrough with a HAND inspector before I bring in my final furniture and fabrics. I think having that extra set of professional eyes would be a wonderful way to "wrap up" the great work BHA has started and ensure we’ve addressed the root causes of some lingering items: The Bathroom Floor: Since the previous vanity and door were bulging from old moisture, and there’s a slight "sink" in the floor transition, a quick check would ensure the subfloor is solid for the long run. Plumbing & Drainage: I’ve noticed a bit of "sludge" and slow draining in the shower. Having this cleared now would prevent a maintenance call-back later! The Washing Machine: While the new drip pans are great, the washer itself is still leaking a bit from the lid. A quick look could determine if a replacement would better protect the BHA’s new flooring. Air & Surface Refresh: I’ve noticed a bit of a sticky residue on the windows and blinds. A final "health check" on the air and ventilation (especially the bathroom fan) would give us all total peace of mind that the air is perfectly clear for my move-in. Moving Forward Together I am currently balancing a full-time job and coordinating move-in help from friends, so I’m eager to get settled as soon as we cross these last few items off the list! I truly appreciate the BHA’s partnership in this transition. I believe a quick HAND sign-off is the best way to support the BHA’s hard work, protect the City’s property, and make sure my new home is healthy and ready for years to come.

Case Date:

3/27/2026

the gutter above my front door has been hanging off the building for weeks and my landlord has yet to fix it. it has been dropping nails and causes water to flood my entrance. the issue continues to worsen each day. it’s a large gutter and i’m afraid it could fall and hurt myself or my neighbors.

Case Date:

3/27/2026

the gutter above my front door has been hanging off the building for weeks and my landlord has yet to fix it. it has been dropping nails and causes water to flood my entrance. the issue continues to worsen each day. it’s a large gutter and i’m afraid it could fall and hurt myself or my neighbors.

Case Date:

3/15/2026

The owner of this building has, for more than a year, failed to maintain this building in a sanitary condition. When we had high winds on March 15, 2026, I discovered materials blown into my lawn that contained what looked to have asbestos in it. The property owner has also left his property to accumulate mold and an obscene amount of trash and fails to do basic upkeep without me filing reports with the City. At some points I believe I’ve seen rodents on the property. This is beyond just annoying and ugly; it’s actually hazardous to our neighbors’ health.

Case Date:

3/9/2026

ATTENTION - YEARS LONG BED BUG INFESTATION, ELDER AND DISABLED CONCERNS. I am reporting serious and ongoing concerns at Cambridge Square Apartments, 303 N Pete Ellis Dr. Residents—many of whom are elderly or disabled and therefore federally protected under fair housing and disability laws—have been living with a bed bug infestation that has persisted for approximately four years despite repeated complaints to management and prior reports to authorities. Tenants report frequent pesticide applications that have failed to resolve the infestation and appear inconsistent with proper integrated pest management practices recommended for residential complexes. Many residents are physically unable to meet the extensive preparation requirements demanded by pest control companies, such as moving heavy furniture or discarding belongings, yet some report being pressured or threatened with lease violations or eviction if they do not dispose of expensive personal items they cannot afford to replace. There are also reports of tenant belongings being removed or discarded without clear consent during pest control procedures, creating financial and emotional hardship for vulnerable residents. Multiple tenants describe an atmosphere of fear and intimidation associated with property manager Diane Cook and the management practices of Glick, the corporate owner, where residents feel discouraged from reporting legitimate health and safety concerns due to fear of retaliation. Family members attempting to advocate for elderly or disabled tenants report being misinformed or dismissed by management. Prior concerns have also been reported to the city regarding the use of chemicals not appropriate for residential settings, and residents continue to report repeated pesticide exposure without resolution of the infestation. Many tenants require reasonable accommodation due to age or disability but report receiving little meaningful assistance from management in preparing their units for treatment, as required under federal housing protections. These residents are federally protected individuals, and the conditions described represent a serious concern for public health, tenant safety, and civil rights. We respectfully request that the city conduct an immediate investigation into the infestation, pest control practices, property management conduct, and potential intimidation or retaliation against tenants so that these residents can live in safe and dignified housing without fear of punishment for reporting legitimate concerns.

Case Date:

3/9/2026

City park bench broken and hazardous. In the plaza by OT987 (10TH St b/w Morton and N Madison)