Case Date:

8/5/2024

It seems like there are two account numbers on my address. I have been paying my bills every month consistently. Your system accumulates the same amount of payments for two different accounts. The online system prompted me to pay the same bills for two different accounts. I checked every single month of my current account and all is paid. There are two transactions that are paid one is 169.24 and 84.62 that needs to be disputed immediately. I called the bloomington utilities many times but I can't receive any response. Can you please guide me how to remove one of these accounts so this will not happen in the future? Once again I paid my bills on time consistently and I have an evidence of it. Sincerely, Sophia

Case Date:

9/15/2024

No water. ?!?

Case Date:

9/15/2024

Very low water pressure throughout home. Toilet tanks not refilling.

Case Date:

9/15/2024

The fire hydrant on the corner of Fenway and Elliston in Sherwood Oaks is making a hissing sound. From my home ownership that means a leak, but not sure about hydrants. Thanks!!

Case Date:

12/10/2012

I have a rental property located @ 519 W Graham Plc (Timberridge condos) they have informed me that there is a water leak and the information came from your dept. I am wondering if I could get more information regarding this and if your worker turned off the water @ the meter to see the needle spinnng or if it was determined by the usage??? I called but your automated service said try back later. I was also wondering if I could get a copy of this tenants bills?? Please either call or email me. Thanks Diane Casad Landlord

Case Date:

4/14/2013

Water meter inside house slow leak. How do I go about Fixing it.

Case Date:

11/4/2013

Did you guys do a flush of the country club area today around 9:10am? My toilets were acting weird - like they were sucking in air for ~10 minutes...

Case Date:

12/18/2013

Water Dept: Help please: I am a Bloom City water customer. My water pressure dropped to almost nothing the evening of Dec 17, 2013 at approximately 7:30pm. I reside at 4620 East State Rd. 45, Bloomington, IN 47408. My cell phone is: 812-345-9026. Is there a reason for the H2o pressure drop in my neighborhood? Please contact me. Al Kosinski

Case Date:

5/2/2012

I have sent a fax about customer contact to you yesterday. But I'm not sure whether you have received it? Because I didn't receive any confirmation message.

Case Date:

5/30/2012

My home owner association asked me to request replacement of the water valve covers as seen in the attached document. The 3' diameter one does not fit it's nest and the 8 '' one is missing.