Case Date:

1/22/2024

Two trucks with power line workers drove up the alley directly adjacent to our residence, 409 E. University st to work on the power lines behind our house. During this process the covering to what we believe is our main water pipe was broken. We believe this because since then our water has not worked. They placed an orange cone on top of the hole and we assumed that the city would be informed of the issue but our water is still not working. All of our bills are and have always been paid so we know it hasn't bee turned off and now that temperatures are above freezing we know that it wasn't a frozen pipe as there is no flooding.

Case Date:

5/8/2024

Water is shut off at main; had a leak now need it turned back on asap!!!

Case Date:

5/30/2024

This is a photo of a storm water drain which has a visible cable present. This is not a request for action, just making you aware

Case Date:

6/13/2024

Low/no water pressure

Case Date:

6/13/2024

My water is out, as is my neighbors. It went out around 12:00pm today

Case Date:

6/18/2024

Constant water discharge from MC Highway Dept Outlet 43 pictured above. Inspection of first upstream storm drain (690) of outlet 43 revealed no flow. Property owner reported that CBU has previously repaired water line between outlet 43 and storm drain 690. Water discharge is at a constant rate, even during periods of dry weather.

Case Date:

1/24/2020

The riser is damaged on our water meter pit at 1000 S. Madison. We called you guys about it several months ago (3 or 4). We were told it would be addressed asap and a CBU safety leg frame was put up over it (see attached photo). However, nothing has been done since and this is a bit of an eye sore. Will you please schedule someone to either come repair this or to just come retrieve your leg frame, as I am not happy with how it looks in my yard. Thank you in advance for your help. ~Loren Wood loren@lorenwoodbuilders.com

Case Date:

2/15/2020

water usage for January was 4 times any previous month. How can I get my line checked for leaks?

Case Date:

2/23/2020

We have no water pressure. We live in Bayberry. Winslow Farm.

Case Date:

3/12/2020

No water in any faucet, bath, or washing machine at 338 S. Madison St.