Case Date:

6/16/2024

The psi coming to the house is reading way too high--a plumber came out and measured the water pressure at 120 psi, which is way too high. According to the plumber, it has been potentially causing several problems in our house recently, including water heater valves to break on our new water heater, dishwasher leaks that led to us replacing the unit, pipes to leak, various faucet problems and damage to several parts of the house. After dealing with HVAC related to this yesterday, this morning we've discovered a leak in our kitchen plumbing that is now causing additional damage to the cabinetry. The plumber reported that high psi measurements are happening all over our end of town due to the city turning up the water pressure to accommodate new development. The city needs to address this issue, as it's posing a risk to so many of the existing homes in the area.

Case Date:

6/20/2024

Water is off why? It is 6:22 pm was on at 4:45, I have animals that will need water and its one of the worst days to be without.

Case Date:

6/20/2024

Water flow has stopped at 1005 W Cascade Avenue, 47404 even though utility bill is paid in full and non-delinquent.

Case Date:

6/24/2024

Water outage since at least early morning, Monday 6/24

Case Date:

6/25/2024

Warer out since 8am this morning!

Case Date:

3/4/2022

just in case you don't already know...7th street just east of morton is wet 100% of the time for about a month now. probable water line leak. photo was last night. from where the ice ridge was a couple weeks ago, i suspect its in the center of the south (eastbound) lane about a third of the way up the hill towards college. roughly at 214 w 7th. thanks!!

Case Date:

8/5/2024

It seems like there are two account numbers on my address. I have been paying my bills every month consistently. Your system accumulates the same amount of payments for two different accounts. The online system prompted me to pay the same bills for two different accounts. I checked every single month of my current account and all is paid. There are two transactions that are paid one is 169.24 and 84.62 that needs to be disputed immediately. I called the bloomington utilities many times but I can't receive any response. Can you please guide me how to remove one of these accounts so this will not happen in the future? Once again I paid my bills on time consistently and I have an evidence of it. Sincerely, Sophia

Case Date:

8/18/2024

A neighbor told me about the water problem, which I had known nothing about. I contacted others they too had no idea. Why is this health threat not announced publicly, to all involved? I am very concerned that others are risking their health unknowingly.