Case Date:

1/27/2023

Nearly every year, in early February, the sewer backs up into my basement. The engineer reported that it is caused by large volumes of grease dumped into the sewer after Chinese New Year, then the cold, causing fatbergs to form just beyond the access at the end of the street. My basement is the lowest, so I get hit. In recent years, preventative cleaning has been scheduled–last year it did not back up! I'd like to make sure that happens again, to prevent a fifth annual sewer flood at my house. Thank you!

Case Date:

9/7/2022

there are roots blocking the end of the waste water pipe from our house and that of our neighbor. Our pipe was backed up on Saturday and roto rooter came to look at the problem. They did what they could but this issue is on the city pipe. We would be grateful if someone could come and remove the roots asap as there is a real risk of the pipe becoiming blocked 9and the waste water flooding into the house and garage again) very soon. This issue has been reported perviously (with no response) and is now becoming a serious issue. Thank you for your help.

Case Date:

7/17/2020

My sewer has been backing up in my basement for several weeks. Roto Rooter came out to identify the problem. They found that my line is "party line" and is attached to my neighbor's line. The lines meet in his driveway and my line crosses through his front yard (see photos). Our houses were built in 1962. I know talking to the plumbers that this is illegal. To make it better, my neighbor is deceased (died in November) and the house is a foreclosure. No family is wanting responsibility for the house. We tried to call the bank to see what to do. The driveway and front yard will need to be dug up to move and replace the pipe. Who can I speak to to discuss how to proceed with this and (honestly) who will help pay for it?

Case Date:

7/21/2020

I sent a ureport to you 7-17 before receiving this estimate from roto rooter. It appears they will need to reroute the later to city main sewer and will be cutting the city street as well as backfill per code. Is this something you can help me with?

Case Date:

2/4/2020

Sewage is backing up into house drains

Case Date:

11/9/2022

For the last week, our street has smelled like sewage. It seems to get worse everyday. I don't smell it inside the house, only outside.

Case Date:

10/24/2023

Very strong sewage smell coming from behind the new Hayden Flats apartments. I'm smelling it while on the Rail Trail. It's been happening for at least a week. There is a slow moving stagnant-ish stream there but this is definitely a raw sewage smell.

Case Date:

3/9/2020

Soggy grass - pooping water in our backyard.

Case Date:

12/30/2020

On the corner of Briarcliff and North Kingsley it appears that a sewer line has been damaged in some way and and is coming out of the ground. There was some recent utilities work done on this corner in the summer.

Case Date:

9/1/2020

The Boys & Girls Clubs of Bloomington- Lincoln St Unit has smelled like sewer gas for the last month. There is standing water in the sewers outside of the building. It is very difficult to run a full day of program when my staff and our members have to deal with the strong smell of sewage.