Case Date:

4/23/2023

Raw sewage from cleanout all over between sidewalk and street. This has happened sporadically for years, but several times in the last month.

Case Date:

4/22/2023

There is a sewer access in the verge in front/slightly to the west of 930 w 6th. It looks like it has overflowed with sewage waste. It has happened a couple of times before and I believe it was cleaned up but this week it overflowed badly again and there’s currently no cap on the pipe.

Case Date:

4/3/2023

There are holes in our line: one under the sidewalk, one under the street. They need to be fixed ASAP (we discovered the holes when a plumber was clearing a major clog the holes caused) and we need to know whose responsibility it is to take care of the issues under the road/sidewalk. The estimated cost of repair is incredibly high, and we're trying to find out what options/assistance might be available. Thank you for any information you can provide!

Case Date:

12/12/2022

Bad smell coming from manhole cover in front yard. Smell is wafting to the house is hard to ignore. Keith McCorvie

Case Date:

11/9/2022

For the last week, our street has smelled like sewage. It seems to get worse everyday. I don't smell it inside the house, only outside.

Case Date:

1/27/2023

Nearly every year, in early February, the sewer backs up into my basement. The engineer reported that it is caused by large volumes of grease dumped into the sewer after Chinese New Year, then the cold, causing fatbergs to form just beyond the access at the end of the street. My basement is the lowest, so I get hit. In recent years, preventative cleaning has been scheduled–last year it did not back up! I'd like to make sure that happens again, to prevent a fifth annual sewer flood at my house. Thank you!

Case Date:

7/2/2024

I discovered that AEG had drilled through my sewer tile after calling plumbers several times to fix sewer blockages. On April 9, 2024, I contacted Eddie Helmondollar and his supervisor Dave Craig (cc:ed above) with pictures of the damage and a copy of the invoice I paid to the plumbing company ($2250). Dave says that he has repeatedly contacted Accounts Payable to check on the status of my claim. But despite my regular requests for help, I have not received any assurance the claim is being processed or when to expect the reimbursement. It is now July—3 months since I alerted AEG to the problem. Please assist me with this request. Thank you for any help you can provide. Terri Cramer 2421 N Skyline Drive (Lower Cascades neighborhood) Bloomington, IN 47404 312-420-0267 (text/cell)

Case Date:

4/16/2023

Drain water and sewage water is backing up from the city lines up and out of the basement drains.

Case Date:

3/14/2023

Habitually wet and often smelly sidewalk on north side of Cottage Grove, midway between Lincoln to the east and 213 E. Cottage Grove to the west. Leaky sewer line (?)

Case Date:

11/18/2024

The sewage smell coming from Cascades creek is awful. There must be a leak in the system.