Case Date:

11/18/2019

Resident reports that he entered the bus station to purchase a ticket and was met by a hostile employee who yelled profanity at him and refused him service.

Case Date:

4/23/2024

Arrived at bus stop on Allendale at appointed time. Bus should be there by 2:34 pm. Waited until 2:40 and then searched `Spot'. According to Spot, the bus was at the maintenance facility. Then I checked website. Website was down. Then I called BT and asked for representative. The call was dropped without being answered. Will be contacting my city council rep about this one...

Case Date:

1/29/2024

City busses keep parking here and block a blind turn. They sit there for hours not moving an inch. The dude I saw that was parked there was reading a book in the drivers seat. There is a bus stop up the road. why not park there? Parking at my marked location just created an incredibly dangerous situation where only one car can fit past the bus in a blind turn. Ive almost been hit several times because of people rounding the corner too fast and realizing that there is a bus blocking the two way street. I dont know why but the4y sit there for HOURS. there are definitely safer places to park during their breaks. Please fix this issue, I dont want to have an accident there.

Case Date:

10/19/2024

Bus 11 specifically has always had issues with their atlas on 17th route. This time after pulling to the side giving PLENTY of room for the bus to pass, the driver stopped and demanded I park my car so she can have the entire road to herself. The amount of times I’ve almost been hit by this specific bus the past 2 years because the drivers are genuinely horrible I cannot explain. How do these people have B class licenses? This happened at 4:44PM on October 19th. By law I am NOT required to give 2 entire lanes so that a driver that is supposed to be trained to drive on these roads can have it to themselves. I will reiterate, this has happened SEVERAL times. D

Case Date:

1/29/2024

Busses keep stopping here and sit for like an hour. It creates a blind turn where someone could get seriously injured or killed. Please tell busses to not park here.

Case Date:

9/9/2019

One of your buses has the external announcement volume level set WAY TOO LOUD. Unfortunately, I didn't get the bus number, but it was the #6 bus traveling westbound on E. 10th St. approaching Jordan Ave. at approx. 12:20 PM today. I was walking on the sidewalk, and the announcement blared out at an ear-shattering level. I'm used to hearing the bus announcements walking on streets downtown and around campus, but this was something entirely different as far as volume. My right ear is still in pain as a result. Please check the volume setting.

Case Date:

3/18/2016

Broken glass at bus stop.

Case Date:

8/22/2019

Route 2 bus stop sign at stop along W. 11th St on west bound lane side - sign is obscured by overgrowth in City easement/right-of-way.

Case Date:

5/17/2018

Residents at Chandler Glen are concerned about the bus stop at 17th St. In order to reach the bus stop, they must cross a busy road that has poor visibility due to hills on either side. This is particularly difficult for the elderly or people with disabilities. Are there options for improving this bus stop? Thanks for your consideration.

Case Date:

10/4/2019

Route 5 reduced hours ending at 7pm causes multiple problems for music students and their fans and all who want to reduce downtown traffic at night. Bad move to reduce hours. More condos and apartments on this route produce more bus traffic recently. Hours should be increased not decreased. G