Case Date:

7/19/2026

Hello! We would love to start using the number 5 bus more often, but the closest bus stop feels a bit dangerous. It only has a sign; no concrete pad or bus stop bench area. Being on the south side of the street with no sidewalk area by it, cars go incredibly fast by us while we are waiting. This photo from today shows that it isn’t well kept; not mowed often and in the winter, often is piled up with snow. We would like to request improvements to this bus stop so we (and others) can use it more regularly and feel safer. Thank you.

Case Date:

5/29/2026

It is appreciated that you’re providing service to the south Rogers area during the construction, but it has not been handled well. If you are going to change the type of vehicle used to provide service then you need to tell passengers. You were running full-size buses yesterday how are we supposed to know that it’s a micro transit bus today? And if the tracking app does not work for that particular vehicle, then YOU NEED TO TELL PASSENGERS. They will not know this if you do not share the information on the app.

Case Date:

11/20/2025

Bus 1777 parks here curb is yellow. This is directly in front of a recreational eating area Ruins lunch for all here

Case Date:

11/20/2025

Bus 1777 parks here curb is yellow. This is directly in front of a recreational eating area Ruins lunch for all here

Case Date:

11/20/2025

Bus parking in front of eating area blowing exhaust fumes

Case Date:

11/20/2025

Bus parks next to outside eating area and is left running. Would like yo see them park farther back by hobby lobby or further forward, but right next to the outside eating area is ridiculous. I don't enjoy having my lunch and having to yell just to talk to someone next to me.

Case Date:

11/20/2025

City buses need to stop parking right in front of the kroger outdoor seating

Case Date:

11/12/2025

At 3:54 pm today, an emergency vehicle was approaching this intersection from the south (with lights and sirens) and a white BT SUV turned from W Grimes Lane onto N Walnut Street. The emergency vehicle turned west onto W Grimes Lane, making their paths a close call. This is just a friendly reminder for them to stop and yield rather than turn right before the emergency vehicle reaches the intersection.

Case Date:

12/1/2025

While I'm on the subject of the bus! I am fully in support of BT's decision to remove bus advertising wraps. But please, could you just leave the wraps off of the windows altogether? They make it very difficult to see where one is going and when is the right time to pull the cord. Thank you!

Case Date:

12/1/2025

This is another bus stop that I don't understand! The whole structure is surrounded by some kind of green cage material, except for the door which does not face the street. So if you are standing inside the cage, I don't know how well you can see the bus, but the driver certainly cannot see you. Plus, once you've decided it's time to stand up and go, you've got to hustle out of the back and scoot all the way around the structure. If this is not a complete wackadoo design, I would enjoy an explanation. But if it IS wackadoo, please warn the future bus stop installers and perhaps fix this one. It takes up an awful lot of sidewalk real estate to be wrong.