Customer stated they are going to have to install all new water lines due to over 5 line breaks during a 2 year period. Customer says they will not be able to pay for new line and pay utility charges at the same time.
MR. FITZGERALD CALLED ON 11/10/97 AND WROTE A LETTER RE. HIS ACCT. HE STATED THAT DEVELOPER OF SHERWOOD HILLS CONDOMINIUM CAUSED EROSION ON HIS PROPERTY. MR. BLACKWELL INSTALLED NEW SOD ON MR. FITZGERALD'S PROPERTY; THEREFORE, MR. BLACKWELL WATERED HIS LAWN EXTENSIVELY. MR. FITZGERALD IS REQUESTING THAT HIS SEWER BILL BE REDUCED TO THE AMOUNT OF THE SUMMER MONTHS. MR. BLACKWELL ASKED THAT THIS REQUEST BE PRESENTED TO THE UTILITIES SERVICE BOARD.
Ms. McGlaun stated she was billed for tenant's delinquent payments after his moving from her property. Does not feel she should be liable since she was not notified promptly of delinquent bill.
Ms. Bourke states she lives alone and could not use amount of gallons showing up on her meter. She requests an adjustment.
Barb Ooley, Ofc. Coord. for L. A. Merry & Assoc., requested an adjustment on their acct. #67228, because sprinkler for L. A. Merry & Assoc. had faulty programming. Large amount of water was consumed but did not go through sewer.
Confusion regarding the Stecker's water bill has caused them distress and concern. Please clear up the situation. See letter.
Letter stated he wanted to complain about higher bill and extra charge. Did not understand why letter was not sent previous to sending out statements.
Customer wishes to appeal for waiver of large bill rec'd for period or 3/01 thru 3/31 in 2004.
Letter received from Harold G. Carter for McDoel Baptist Church. Customer claims that charges he received were not his and belonged to another customer.
Letter dated 3/10/04 from Emogene H. Carter for property owned by Harold Carter stated at the end of Jan., Util. ofc. was called to check on overcharge of $28.41. Later, a copy of account breakdown was received confirming overcharge. Correction did not show up in either February or March bill.