Water Utility Billing Problems
1003 W 1st ST
- Case Date:
- 7/30/2001
Mr. Waters has called and visited numerous times. He feels he should be credited $50 because he was on vacation and did not use that amount of water. His meter was tested and no problems were found. Mr. Waters told that he could not be credited that amount. He wants to appeal to Mike Phillips when he returns.
Water Utility Billing Problems
1128 S Madison ST
- Case Date:
- 6/12/2002
Mrs. Hughes called on 6/12/02 to talk about her bill. She said she was not credited for last payment and recd. bill for 4000 gallons for 1 week. I referred her to Margaret Dalle-Ave. Mrs. Hughes requested # for IURC which I gave to her.
Water Utility Billing Problems
1300 S Grant ST
- Case Date:
- 2/18/2002
Customer concerned about two things on new billing format. When they are an aqua-pay customer it says balance due $0.00 but under that says the amount being debited from their account. Customer says it is confusing. Also said a phone number to call should be on the bill.
Water Utility Billing Problems
1305 S Monon DR
- Case Date:
- 6/4/1997
SCOTT PATE CALLED AND TALKED TO CUSTOMER SERV. DEPT. SEVERAL TIMES. HE WANTED TO PROTEST LARGE BILL FOR HIS RESIDENCE. HE STATES THAT HE LIVES ALONE AND FEELS THAT THE WATER USAGE FOR 1 MONTH IS TOO LARGE AND THAT HE CANNOT FIND A LEAK.
Water Utility Billing Problems
1340 S Smith RD
- Case Date:
- 6/8/2001
CUSTOMER CONCERNED BECAUSE THEY HAVE EAST MONROE AND ARE ON OUR SEWER SYSTEM. THINKS SINCE WE DON'T METER WHAT GOES INTO THE SEWER WE REALLY CAN'T BILL THEM CORRECTLY. FEELS LIKE THEY ARE BEING OVERCHARGED. I EXPLAINED THE FLAT RATE TO HIM IT DIDN'T SEEM TO HELP ANY.
Water Utility Billing Problems
1700 S Maxwell ST
- Case Date:
- 5/23/2002
Mr. Yost stated that he requested that water be turned off in October 2001; however, he received and paid bills for next five months. He is requesting that he be refunded the amount of these payments ($59.20).
Water Utility Billing Problems
195 E Sunny Slopes DR
- Case Date:
- 12/9/2002
Customer unhappy with having to pay service charges over winter while in Florida
Water Utility Billing Problems
1969 S Henderson ST
- Case Date:
- 2/3/1997
HIGH BILL
Water Utility Billing Problems
1969 S Henderson ST
- Case Date:
- 2/3/1997
WANTS TO KNOW AVERAGE BILL FOR 3 PEOPLE.
Water Utility Billing Problems
1969 S Henderson ST
- Case Date:
- 9/17/2002
Mr. LaGrange sent letter explaining that IMI did not receive ww charge until 5/02 in the amount of $2,272.77. They paid this amount but have now received other ww bills and are asking for adjustment.