Water Utility Billing Problems
815 N Jordan AVE
- Case Date:
- 10/7/2002
Cust very unhappy with the fact that we don't make an adj for watering (if not single-family residental). They had done some work and did alot of watering outside. They more than doubled their normal usage.
Water Utility Billing Problems
808 N Callery DR
- Case Date:
- 9/25/1998
Customer called and said that she received incorrect bill.
Water Utility Billing Problems
806 N Callery DR
- Case Date:
- 9/29/1998
Ms. Basye called. Her utility bill for this month was in an excessive amount. She wanted an explanation.
Water Utility Billing Problems
4333 E Stephens DR
- Case Date:
- 2/19/2002
Customer doesn't like that on her new bill it says $0.00 balance due but at the bottom says the amount being taken out of her bank account. She has aqua-pay. She says this is confusing. Also says phone number should be on the bill someplace.
Water Utility Billing Problems
4154 E Hector DR
- Case Date:
- 7/21/2003
Customer is very upset about the fact of having to pay a higher rate for their irrigation water vs their house water. Also, they were surprised about the $18 fee to have the meter s/o in the fall because we used to not charge a "disconnect" fee only a "reconnect" fee in the Spring. I explained to her the policy had changed, and to avoid paying the service fees over the Winter she would have the $18 s/o in the Fall and the $18 turn on in the Spring. I let her know each trip was a svc call.
Water Utility Billing Problems
415 N Roosevelt ST
- Case Date:
- 7/21/2003
Customer feels he was "ripped off" because we charged him an $18 service fee to shut off his meter when he ended his service. He feels after being a customer and paying for our services for some time that we should not charge them to stop their service.
Water Utility Billing Problems
400 1/2 W 11th ST
- Case Date:
- 4/14/2003
Mr. Wright feels that a large bill he received was fault of his water meter. Meter was checked & found to be working properly. Mr. Wright wants to take this matter to USB for review.
Water Utility Billing Problems
3830 E Tamarron DR
- Case Date:
- 9/29/1998
Ms. Gregory talked to Kathy Grubb-Britton and indicated that her bill was in an excessive amount.
Water Utility Billing Problems
3821 E Tamarron DR
- Case Date:
- 9/25/1998
Mr. Raney called and stated that his bill showed the wrong balance due. The bill should have been $27.25 + $2.35 but showed a total balance of $40.00+.
Water Utility Billing Problems
3809 E Tamarron DR
- Case Date:
- 9/25/1998
Mr. Noble called and stated that the amount on his utility bill was wrong. The amount should have been $27.25 + $2.35, but the total amount showed $40.00+.