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City of Bloomington, Indiana

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closed #41418

Water Utility Billing Problems

4063 W Grand AVE

Case Date:
3/20/2003

customer doesn't feel she should be responsible for charges from 2000 for and address that was in her name. She owed this property with her mother. It was a rental and the tenants never put the service in there name. She says she never received a bill for this and was unaware of any balance until it showed up on her statement due January 24th 2003.

closed #41472

Water Utility Billing Problems

615 N Monroe ST

Case Date:
3/12/2003

Mr. Williams owns property at 611 N. Monroe that was occupied by Sally L. Vest. There was a large bill due when Ms. Vest moved. Mr. Williams is disputing the fact that he was not notified by CBU about the large bill. He did receive letter re. a lien being recorded on the property.

closed #41490

Water Utility Billing Problems

301 E 7th ST

Case Date:
3/7/2003

Mr. Loncaric wrote as representative of Lincoln Place Homeowners Assoc. A leak developed in assn's pump unit with little or no water usage on assn. meter since mid October 2002. Mr. Loncaric is requesting a credit of difference of $169.57 for water which was absorbed into ground and did not enter sewage system.

closed #41544

Water Utility Billing Problems

1609 N Kinser PIKE

Case Date:
2/27/2003

Sara sent a letter via fax stating the following: November 2002 Sara spoke w/ Mr. Phillips and Paula Dodds regarding the billing situation for acct #67625. She was faxed a statement saying they owed $100.14 and this would bring them current. Since that point their bills are still showing a balance forward. She has contacted CBU on numberous occasions as to where this bal is from w/ no succcess. She feels that CBU has lost their interest in satisfying their customers.

closed #41561

Water Utility Billing Problems

2925 S Olcott BLVD

Case Date:
2/25/2003

Letter to USB requested refund of irrigation payments made since meter was turned off and for revision of policy.

closed #41642

Water Utility Billing Problems

351 E Cardinal Glen DR

Case Date:
2/17/2003

Mr. Norris sent letter complaining about January & February bills, infrequent meter readings, and inefficient accounting system.

closed #41661

Water Utility Billing Problems

3915 S Laurel CT

Case Date:
2/13/2003

Ms. Hanner requested an adjustment on her bill. She was in Florida for Christmas. Unit in toilet tank broke and water ran for most of three weeks. Cost $58.73 to repair. Her water bill was $516.94. She wants an adjustment.

closed #41662

Water Utility Billing Problems

590 E Graham PL

Case Date:
2/13/2003

Letter stated he wanted to complain about higher bill and extra charge. Did not understand why letter was not sent previous to sending out statements.

closed #41679

Water Utility Billing Problems

1150 S Clarizz BLVD

Case Date:
2/11/2003

Ms. Stewart requested that late charge fees be removed from acct. for Univ. Commons Apts. due to delays in mail - bills not received timely.

closed #41911

Water Utility Billing Problems

3000 S Rogers ST

Case Date:
1/15/2003

Letter rec'd. from Robert Jones, attorney, who represents Blgtn. Country Club (BCC). BCC wants to question increases in water & related charges. Have obtained assistance from Gary Kent to resolve this matter. Have not been able to receive requested information.