Mr. Brinson presented CBU with a copy of his plat from October 1957 stating his address should be 4420 Etter Dr.; however, U.S.P.S. records show this address should be 4420 E. Etter Road.
Letter was received from Mr. Hartung re. ofc. bldg. he owns at 441 Gourley Pike. He received bill for $733.69 and wants it checked for errors.
Customer doesn't like that on her new bill it says $0.00 balance due but at the bottom says the amount being taken out of her bank account. She has aqua-pay. She says this is confusing. Also says phone number should be on the bill someplace.
Jeff Delaplane owns the building at 425 N. Walnut St. He complained that he is actually not hooked on to sewer but has been paying sewer charges. He would like to be reimbursed the paid sewer charges and excavation charges.
MS. BARKLEY WROTE ON 9/5/97 AND REQUESTED A REFUND FOR WHAT SHE FEELS ARE OVERCHARGES FOR HER APARTMENT BUILDINGS.
Customer is very upset about the fact of having to pay a higher rate for their irrigation water vs their house water. Also, they were surprised about the $18 fee to have the meter s/o in the fall because we used to not charge a "disconnect" fee only a "reconnect" fee in the Spring. I explained to her the policy had changed, and to avoid paying the service fees over the Winter she would have the $18 s/o in the Fall and the $18 turn on in the Spring. I let her know each trip was a svc call.
Customer feels he was "ripped off" because we charged him an $18 service fee to shut off his meter when he ended his service. He feels after being a customer and paying for our services for some time that we should not charge them to stop their service.
Mr. Wright feels that a large bill he received was fault of his water meter. Meter was checked & found to be working properly. Mr. Wright wants to take this matter to USB for review.
Customer states he received large bill for service from 7/1-7/31 and was very upset - has not had such a large bill before. States he was told by Cust. Rel. Dept. that he no longer gets summer sewer averaging. Feels he should have lower bill.
Ms. Gregory talked to Kathy Grubb-Britton and indicated that her bill was in an excessive amount.