Case Date:

2/27/2003

Sara sent a letter via fax stating the following: November 2002 Sara spoke w/ Mr. Phillips and Paula Dodds regarding the billing situation for acct #67625. She was faxed a statement saying they owed $100.14 and this would bring them current. Since that point their bills are still showing a balance forward. She has contacted CBU on numberous occasions as to where this bal is from w/ no succcess. She feels that CBU has lost their interest in satisfying their customers.

Case Date:

2/25/2002

customer suggested that previous payment be on bill like it was on the old billing

Case Date:

1/13/1999

MS. TRITLE CALLED AND STATED THAT HER WATER HAD BEEN SHUT OFF AND WANTED TO TALK TO MIKE PHILLIPS.

Case Date:

5/23/2002

Mr. Yost stated that he requested that water be turned off in October 2001; however, he received and paid bills for next five months. He is requesting that he be refunded the amount of these payments ($59.20).

Case Date:

9/8/1998

Mr. Leeds wrote and letter was received on 9/8/98. He stated he received phone call from CBU stating that his water was to be disconnected due to non-payment. He came to CBU within an hour and paid his bill. On 9/1/98, he returned home and discovered that his water was disconnected. When he contacted CBU, he was told that he paid the "wrong" bill and that his payment was not applied to the delinquent amount. He stated he was made to feel that he was wrong and CBU was unforgiving.

Case Date:

10/20/1997

Ms. Pitcher is upset that she has been billed $75 for water usage in the last month. She said she is a single woman, and could never use that much water in a month! She said she did water her lawn/flowers in September, because it was still warm enough. She said she spoke w/ Utilities, and they told her the Utilities Board could extend the Summer Water program, and did not.

Case Date:

2/18/2004

Letter rec'd. from Jackie Bowman Helton requesting appeal by USB Admin. Subcommittee on charges on her account for 1323 W. 8th St. She had a leak in the stool and feels she should not be responsible for water bill due to leak.

Case Date:

11/19/1997

LETTER WAS RECD. FROM TERRY AND THERESA DUEMLER. THE DUEMLERS STATED THAT THEY RECEIVED A HIGH SEWER BILL DUE TO WATERING AND ARE REQUESTING THAT A CREDIT BE ALLOWED FOR WATERING.

Case Date:

12/9/2002

Customer unhappy with having to pay service charges over winter while in Florida

Case Date:

2/3/1997

NOT CONNECTED TO SEWER,BUT WAS BILLED FOR SEWER.