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City of Bloomington, Indiana

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closed #41418

Water Utility Billing Problems

4063 W Grand AVE

Case Date:
3/20/2003

customer doesn't feel she should be responsible for charges from 2000 for and address that was in her name. She owed this property with her mother. It was a rental and the tenants never put the service in there name. She says she never received a bill for this and was unaware of any balance until it showed up on her statement due January 24th 2003.

closed #119833

Water Utility Billing Problems

4013 W Beasley DR

Case Date:
3/28/1997

SHE SAID HER BILL IS EXCESSIVELY HIGH, ACCT # 307-09400-03. SHE SAID CAP PAID $93.86 ON 2-25-97. SHE WILL BRING A COPY OF RECEIPT IN TO UTILITIES.

closed #41240

Water Utility Billing Problems

400 1/2 W 11th ST

Case Date:
4/14/2003

Mr. Wright feels that a large bill he received was fault of his water meter. Meter was checked & found to be working properly. Mr. Wright wants to take this matter to USB for review.

closed #55522

Water Utility Billing Problems

3927 S Emilie CT

Case Date:
12/1/1999

I rec'd copy of letter from Mr. Coster stating he had been paying wrong bill and that he was contacted by CBU with correct amount owed. He feels this is unfair and is willing to pay $105.85. ** NOTE: I DID NOT RECEIVE ORIGINAL LETTER, ONLY COPY FROM KATHY GRUBB. MR. COSTER STATES HE INCLUDED CHECK IN AMOUNT OF $105.85; HOWEVER, IT WAS NOT INCLUDED WITH COPY I RECEIVED. ** ***FURTHER NOTE: Check was received on 12/2/99 and was applied to balance due on account. ***

closed #39903

Water Utility Billing Problems

3920 N Whitewood WAY

Case Date:
8/14/2003

Customer states he received large bill for service from 7/1-7/31 and was very upset - has not had such a large bill before. States he was told by Cust. Rel. Dept. that he no longer gets summer sewer averaging. Feels he should have lower bill.

closed #70573

Water Utility Billing Problems

3916 W ALLEN CT

Case Date:
9/6/1996

On July 29, 1996, Ms. Murphyy got a disconnect notice on a different account. She said she was told by CBU employee that she had two accounts - one was a phantom account and was meter reader's fault. The clerk stated it was all straightened out. While Ms. Murphy was on vacation, her water was disconnected. Water was not turned back on as they were told after her call. Meter reader turned water on. She wants apology.

closed #70574

Water Utility Billing Problems

3916 W ALLEN CT

Case Date:
9/6/1996

On July 29, 1996, Ms. Murphyy got a disconnect notice on a different account. She said she was told by CBU employee that she had two accounts - one was a phantom account and was meter reader's fault. The clerk stated it was all straightened out. While Ms. Murphy was on vacation, her water was disconnected. Water was not turned back on as they were told after her call. Meter reader turned water on. She wants apology.

closed #41661

Water Utility Billing Problems

3915 S Laurel CT

Case Date:
2/13/2003

Ms. Hanner requested an adjustment on her bill. She was in Florida for Christmas. Unit in toilet tank broke and water ran for most of three weeks. Cost $58.73 to repair. Her water bill was $516.94. She wants an adjustment.

closed #37981

Water Utility Billing Problems

3912 W Woodyard RD

Case Date:
2/12/2004

Letter from Cheryl Crider-Jackson indicated she was gone 10 days of billing period in August '03. She believes her water usage was too high for that period and would like review by USB Adm. Subcommittee.

closed #49740

Water Utility Billing Problems

3911 W Indian Creek DR

Case Date:
6/12/2001

Rec'd letter from Thomas R. Yeagley, 3911 W. Indian Creek Dr. He wanted to complain about his bill - felt his wastewater charge was too high. He watered his garden and other plantings.