Mr. Yost stated that he requested that water be turned off in October 2001; however, he received and paid bills for next five months. He is requesting that he be refunded the amount of these payments ($59.20).
Letter was rec'd. from Mr. Polus who requested that watering credits be based on bills for January and March rather than April and May due to large amounts of watering done early in year.
Letter rec'd. from Nextwave Mgmt. Group re. former tenant Aaron Waltz. Would like review by USB Admin. Subcommittee. Do not feel they should be responsible for former tenant's delinquent bill.
Letter received from James A. Swinson stated that he received certified letter re. a delinquent account for his former tenant (Tyler Collier) for property at 1417 S. Monon. Mr. Swinson does not think he should be responsible for former tenant's account since he was not notified in a timely fashion.
CUSTOMER CONCERNED BECAUSE THEY HAVE EAST MONROE AND ARE ON OUR SEWER SYSTEM. THINKS SINCE WE DON'T METER WHAT GOES INTO THE SEWER WE REALLY CAN'T BILL THEM CORRECTLY. FEELS LIKE THEY ARE BEING OVERCHARGED. I EXPLAINED THE FLAT RATE TO HIM IT DIDN'T SEEM TO HELP ANY.
SCOTT PATE CALLED AND TALKED TO CUSTOMER SERV. DEPT. SEVERAL TIMES. HE WANTED TO PROTEST LARGE BILL FOR HIS RESIDENCE. HE STATES THAT HE LIVES ALONE AND FEELS THAT THE WATER USAGE FOR 1 MONTH IS TOO LARGE AND THAT HE CANNOT FIND A LEAK.
Customer concerned about two things on new billing format. When they are an aqua-pay customer it says balance due $0.00 but under that says the amount being debited from their account. Customer says it is confusing. Also said a phone number to call should be on the bill.
A letter was received from Max Wildman of the Happy Car Full Service Car Wash regarding a disconnect notice he received for August and September. On this billing was a miscellaneous charge of $540.00. Mr. Wildman feels this is a harsh penalty.
Mr. McCrea states that his bill indicated they used 53,000 gallons during June 2003 because they filled a swimming pool. Mr. McCrea states he has an irrigation meter but feels he would have been charged less if he did not. He states he was told that filling a swimming pool during May is too early, so he filled his pool during this June this year but still got an enormously high bill.
Mr. McCrea wrote and stated that he felt he should not pay for wastewater charges for filling his swimming pool. He requested a credit for the wastewater charges.