Case Date:

11/8/2019

Five Star Quality Care, Inc., acct #200412-001. The last bill rec'd was dated 9/18/19 for $51.31. If there has been a new bill generated would you please send me an attached copy to my email at kx5867@engie.com? Staying current on payments is treated with very high priority. I realize things can get lost in transition so I appreciate your attention to this matter. If you have any questions please contact me at kx5867@engie.com. Thank You and have a nice weekend! Kindest Regards, Kristin Gurley Billing Specialist ENGIE Impact for Five Star Quality Care, Inc.

Case Date:

7/6/2017

Hello, I live in 3160 E Covenanter Dr. Bloomingon, IN. and account number is 32749-022. I will move this house on Jul. 11. I wonder how to remove my name and stop the service fee. I am waiting your reply. Thank you.

Case Date:

4/2/2003

Letter rec'd. from Mr. Lauer stating that he did not feel that he should be responsible for rent owed by former tenant, Jeff Barrett. Mr. Lauer says he did not receive notice of the 2-years bills and would like matter referred to USB for resolution.

Case Date:

8/16/2019

I am being told that I have past due payments, but I have setup automatic payments for the last year

Case Date:

12/9/2002

Customer unhappy with having to pay services charges for winter while in Florida.

Case Date:

4/4/2003

Ltr. rec'd. from Ms. Mastalerz re. her rental property at 312 Bryan Ave. Stool leaked. Leak was fixed when problem discovered. High bills for 3 months. She does not feel that tenants who are students could pay the large bill and requests an adjustment.

Case Date:

4/11/2019

For three months I have been unable to get into esuite to see how much I owe. The site says my login info is invalid, and when I request the info be sent to my email, it never arrives. I have been paying a historical amount through my bank, but would like to be able to verify.

Case Date:

9/30/2019

Our most recent bill includes a 'past due balance' amount which is $93.72. This amount had already been paid by us on September 8th. Can we please understand why it is being charged again in the new monthly bill?

Case Date:

4/5/2023

Our water usage volume has almost tripled in Jan, Feb and Mar of 2023 compared to Oct, Nov and Dec of 2022.From about 11K gallons to around 33K gallons per month. Something does not seem right. I believe our facilities manager did have a plumbing company look to see if they could find any issue but I don't believe they did. Can someone take a look at this issue? Craig Baird, Staff Accountant

Case Date:

2/21/2002

DIANE WOULD LIKE FOR SOMEONE TO CALL HER CONCERNING THE INCREASE IS HER STORMWATER CHARGE.