closed #167800
Water Utility Billing Problems
501 N Morton ST
- Case Date:
- 3/15/2019
We have not yet received February billing for the following accounts: 33473-002, 6614-002, 200425-003
We have not yet received February billing for the following accounts: 33473-002, 6614-002, 200425-003
Letter received from Harold G. Carter for McDoel Baptist Church. Customer claims that charges he received were not his and belonged to another customer.
Letter dated 3/10/04 from Emogene H. Carter for property owned by Harold Carter stated at the end of Jan., Util. ofc. was called to check on overcharge of $28.41. Later, a copy of account breakdown was received confirming overcharge. Correction did not show up in either February or March bill.
My roommates and I have discovered that there was a leak with one of our toilets which caused it to continously run. So after we received our first month water bill we noticed that the bill was outrageously high and we immediately called the landlord to fix the leak. Since there was a leak, I am requesting a water bill appeal form if possible. Thank you.
SHE CALLED ON 3-28-97 TO COMPLAIN ABOUT BEING BILLED TWICE THE NUMBER OF GALLONS OF WATER MORE THAN SHE HAS BEEN PREVIOUSLY BILLED SINCE SHE HAS LIVED AT THIS ADDRESS.
Customer wishes to appeal for waiver of large bill rec'd for period or 3/01 thru 3/31 in 2004.
Would like to know when water bill is due. I have not received any notice yet.
Customer was very upset that his water usage has increased so dramatically. I explained the usage period, insp. results, etc. He was insistent that the changing of the meter had damaged his toilet (by allowing air to get into the lines). He stated that he planned to contact his atty. I referred him to Risk Mgmt. He did not wish to listen to any explanation regarding his usage. I printed out his account history and meter readings for him. I also contacted Ed S. regarding this matter.
drainage needs to be cleaned out so water can drain