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City of Bloomington, Indiana

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closed #180913

Water Utility Billing Problems

3501 N Kinser PIKE

Case Date:
8/5/2022

My water will doubled, but I did not increase my usage significantly. Could I have my meter evaluated?

closed #181223

Water Utility Billing Problems

2480 S Walnut St, Bloomington, IN 47401, USA

Case Date:
8/27/2022

Water is currently running on the toilet always draining the overflow. Also toliet top lid broke when trying to figure out issues

closed #181387

Water Utility Billing Problems

416 E 12th ST

Case Date:
9/6/2022

We were overcharged for water this month. The SA Customer Portal Dashboard says we consumed 1,774 gallons of water from August 2-September 1, and the bill claims we consumed 3,000 gallons.

closed #181529

Water Utility Billing Problems

Case Date:
9/15/2022

Despite never receiving any specific notice about the termination of the aqua pay system for my utility account, I was removed from the aqua pay program and thus 2 subsequent bills went unpaid, and our water was shut off for delinquency. I then had to pay $45 each for a water shutoff and turn on fee. I do not believe that it is my responsibility to foot this fee when I was under the impression that my autopay would be the method with which my bill would be paid off. In addition, the water was shut off at my house after 4:15 PM, meaning there was no way for me to contact the utilities office and request my water to be turned back on same day if I were to have paid off the balance immediately.

closed #182042

Water Utility Billing Problems

Case Date:
11/10/2022

The last few months I have been notified that my water meter was running very high, possible leaks. I am usually 1,000 gallon water user but last month bill was over $140, and today (Nov. 10/2022) my bill is$364.97. My HOA and myself have spent around $8,000 and find no water leaks. Eventually, I got a new water line, with a lot of pain. I need compensation for those huge water bill, the water that I did not use. I called few times and suggested that the meter was malfunctioning, maybe? Any way, I am a senior and retired and won't be able to pay those bill in full. Please help. Thank you so m

closed #182221

Water Utility Billing Problems

2356 S Burberry LN

Case Date:
12/7/2022

Our water bill has been extremely high ever since we have moved in due to water leak and running water. About a week ago the city of Bloomington came out and fixed our system outside of our home. When I called the receptionist said our December bill looked normal but our previous bills are not normal. We should have a 0 balance and some type of credit on our account after paying hundreds of dollars for the past few months. Now we are receiving a disconnect notice after just paying 200$.

closed #182506

Water Utility Billing Problems

211 S Roosevelt ST

Case Date:
1/17/2023

There was a leak over winter break in my son's rental house. The water bill was over 800 dollars. We would like to dispute this bill.

closed #182521

Water Utility Billing Problems

Case Date:
1/18/2023

https://www.co.monroe.in.us/topic/subtopic.php?topicid=217&structureid=80 ...

closed #182567

Water Utility Billing Problems

402 S Dunn ST

Case Date:
1/23/2023

closed #182832

Water Utility Billing Problems

Case Date:
2/14/2023

Water was turned off today (2/14) with an amount shown for $406.39. Bill was paid in the amount of $317.00 (2/7)