Case Date:

5/19/2003

Letter received from Harold G. Carter for McDoel Baptist Church. Customer claims that charges he received were not his and belonged to another customer.

Case Date:

5/14/2003

Received large bill from 3-4 years ago that tenants did not pay. Does not feel she should have to pay when account should have automatically been switched to her name when tenants moved. Should have been notified previously.

Case Date:

4/21/2003

Ms. Knoy requested a reduction of sewer charges due to leak in building.

Case Date:

4/21/2003

Mr. Thompson called because he did not want to make unpaid sewer payments for his tenants at 724 W. Dixie and 2504 S. Rogers who did not pay bills.

Case Date:

4/15/2003

Ms. Bourke states she lives alone and could not use amount of gallons showing up on her meter. She requests an adjustment.

Case Date:

4/2/2003

Letter rec'd. from Mr. Lauer stating that he did not feel that he should be responsible for rent owed by former tenant, Jeff Barrett. Mr. Lauer says he did not receive notice of the 2-years bills and would like matter referred to USB for resolution.

Case Date:

2/25/2003

Letter to USB requested refund of irrigation payments made since meter was turned off and for revision of policy.

Case Date:

2/17/2003

Mr. Norris sent letter complaining about January & February bills, infrequent meter readings, and inefficient accounting system.

Case Date:

2/13/2003

Ms. Hanner requested an adjustment on her bill. She was in Florida for Christmas. Unit in toilet tank broke and water ran for most of three weeks. Cost $58.73 to repair. Her water bill was $516.94. She wants an adjustment.

Case Date:

2/13/2003

Letter stated he wanted to complain about higher bill and extra charge. Did not understand why letter was not sent previous to sending out statements.