Case Date:

4/21/2026

PREVIOUSLY REPORTED, NOT RESOLVED: I reached out to you on April 7, 2026 about an electrical wire that is sitting on top of my garage; it runs from my house to the electric pole in my yard. You recommended that I report it to Duke Energy - I did, on the same day - Ticket # D7806903. No one has repaired this dangerous situation yet, I am very concerned about a wire touching my garage which has my car and lawn equipment stored inside. What do you recommend should be my next steps as Duke was unresponsive? OTHER : Since that time, I noticed that there is a very large tree/branch on the town property in the rear of my yard. This tree/branch is touching my rear yard neighbor's electrical wires - it should be removed - it has been there since the tornado in February. Thank you, Elida C. Behar April 21, 2026

Case Date:

4/20/2026

Grass is knee deep and completely overgrown. It is impossible to walk through

Case Date:

4/20/2026

New handicap accessible curb was just put in the sidewalk here. However, drivers still park their car right on the corner, blocking wheelchair access to the sidewalk! Please paint the curb yellow from street back 25 feet to prohibit parking in this area.

Case Date:

4/20/2026

I am the current president of the Hyde Park Village HOA. We are updating our documents and are in need of current map of water and sewage plans for our neighborhood in order to define responsibility for damage to such. Please provide map of water and sewer lines for addresses on Mcartney Lane which is all of Hyde Park Village. Please also advise to which point the city is responsible for repairs. Thank you.

Case Date:

4/20/2026

My address is 1005 s Washington. For the last several months when my neighbor has his water on my water main hums (vibrates) until he turns it off. This is the only time it occurs, when he in running water. It doesn’t happen when I run water. It vibrates the floor in my bathroom and is extremely annoying. Yesterday, I went outside and opened the cover on his meter and the meter, inlet, and outlet were all vibrating. I asked him about it and he said it’s extremely loud in his house and at the front of the house is sound like a well pump is running. Could you check out his meter and make sure the water is on all the way or if his meter is bad?

Case Date:

4/20/2026

My address is 1005 s Washington. For the last several months when my neighbor has his water on my water main hums (vibrates) until he turns it off. This is the only time it occurs, when he in running water. It doesn’t happen when I run water. It vibrates the floor in my bathroom and is extremely annoying. Yesterday, I went outside and opened the cover on his meter and the meter, inlet, and outlet were all vibrating. I asked him about it and he said it’s extremely loud in his house and at the front of the house is sound like a well pump is running. Could you check out his meter and make sure the water is on all the way or if his meter is bad?

Case Date:

4/20/2026

Construction crews for the convention center are regularly blocking the drive to 335 S. College.

Case Date:

4/19/2026

The east-west signal at Covenanter and College Mall Rd remains a persistent problem for cyclists. The signal seems to be triggered at best by a motor vehicle presence, meaning a cyclist approaching the intersection with no car nearby has no way to get a green light except by pressing a pedestrian beg button that is not accessible from the road. This is a recurrent problem that keeps getting marked “closed” but without real evidence that the matter has been addressed successfully for east-west transportation at this intersection. See these past comparable complaints: 11/12/2025 #206750 (when the signal was not even responding to a car) 8/5/2025 #204676 6/26/2025 #203711 4/2/2024 #187457

Case Date:

4/19/2026

patches of gravel in bike lane on Lincoln between University St. and 3rd

Case Date:

4/19/2026

Big pot hole at this location