Case Date:

8/5/2003

Customer was very upset that his water usage has increased so dramatically. I explained the usage period, insp. results, etc. He was insistent that the changing of the meter had damaged his toilet (by allowing air to get into the lines). He stated that he planned to contact his atty. I referred him to Risk Mgmt. He did not wish to listen to any explanation regarding his usage. I printed out his account history and meter readings for him. I also contacted Ed S. regarding this matter.

Case Date:

9/8/2015

Would like to know when water bill is due. I have not received any notice yet.

Case Date:

8/10/2004

Customer wishes to appeal for waiver of large bill rec'd for period or 3/01 thru 3/31 in 2004.

Case Date:

3/28/1997

SHE CALLED ON 3-28-97 TO COMPLAIN ABOUT BEING BILLED TWICE THE NUMBER OF GALLONS OF WATER MORE THAN SHE HAS BEEN PREVIOUSLY BILLED SINCE SHE HAS LIVED AT THIS ADDRESS.

Case Date:

12/30/2024

I am still listed as the account responsible for the water bill on this address I have not lived here since last year.

Case Date:

10/15/2017

My roommates and I have discovered that there was a leak with one of our toilets which caused it to continously run. So after we received our first month water bill we noticed that the bill was outrageously high and we immediately called the landlord to fix the leak. Since there was a leak, I am requesting a water bill appeal form if possible. Thank you.

Case Date:

12/30/2024

I am still listed as the account responsible for the water bill on this address I have not lived here since last year.

Case Date:

3/30/2004

Letter dated 3/10/04 from Emogene H. Carter for property owned by Harold Carter stated at the end of Jan., Util. ofc. was called to check on overcharge of $28.41. Later, a copy of account breakdown was received confirming overcharge. Correction did not show up in either February or March bill.

Case Date:

5/19/2003

Letter received from Harold G. Carter for McDoel Baptist Church. Customer claims that charges he received were not his and belonged to another customer.

Case Date:

12/15/2018

I have been paying my bill online for years. Now the site doesn't work and there is no help file or contact info. It has rejected 3 credit cards with no explanation. Find a better/more flexible vendor. I can't pay my bill. Grr. Michael Wilkerson 1010 S. Hawthorne Dr.